MAKING A RESERVATION
All service requests of 360 Imagination Photo Booth require a 50% non-refundable retainer and signed agreement to hold your event date and rental items listed in the agreement. Rental orders will not be reserved until the retainer and signed contract are submitted. The non-refundable retainer will be applied to the final balance of your order. The final payment of your rental order is due 7 days prior to your reserved date. If the balance of your rental order is unpaid prior to the 7 days before your event, we reserve the right to cancel the reservation for lack of payment and your retainer is forfeited.

 

PAYMENTS
Payments can be made in any of the following ways: Cash App $360ipb and PayPal  586-551-5551. We do not take payments in person, or over the phone. You must pay the final balance on your account 7 days prior to your event. NO EXCEPTIONS, unless discussed in writing otherwise by 360. When paying with a Cash App account, we ask that you send a detailed message that includes your name, the time and date of your event, and the services that you are requesting. No orders will be scheduled for delivery until full payment is received. An order is considered complete five days before the scheduled delivery. A $25 surcharge will be added to your account each time a completed order is modified.

 

DELIVERY AND PICKUP
· Numbers are not allowed to be moved or touched after 360 delivers them and leaves.

· Someone must be at the venue to inform 360 where the numbers are to be setup and sign for them.

· No credit will be given for unused items once delivered.

· Please be sure the event venue is ready for entry and setup on the scheduled delivery date and time. If the venue is inaccessible or unprepared when 360 arrives, the client will incur an additional handling fee, based on the added time required to deliver the items.

· If 360 cannot deliver the rental items, the items may be taken back to our headquarters. Thereafter, the client must make arrangements for delivery and pickup of items, which will result in an additional charge.

· 360 expects that the clients will inform us if a delivery involves labor intensive load in and out, i.e., elevator and narrow stairs. The client is responsible for advising of any delivery challenges to avoid additional fees.

· Clients are not remove rented items from the delivery location without written permission from 360.

· All rented items should be made available to 360 on the pickup date, time and location noted in the signed agreement to avoid additional rental charges for each day the equipment is unavailable.

· Rental items should only be released to 360 staff who have the proper identification and documentation.

· Rental items will not be delivered to an outdoor location and left in inclement weather. If your event is outdoors, you must have an established backup plan to protect the rental items from damaging elements. If the rental items are damaged due to improper care and weather protection, the card on file will be charged the replacement cost for EACH item damaged.

· Under the circumstance that 360 is behind on your delivery, but your services are still provided, you may not receive a refund. The customer does not receive any money back for late services. No refunds will be given once your service is provided, no matter the time.

DELIVERY FEE
Our delivery fee begins at $50. The delivery fee is calculated based on the miles from our location. Check our social media page for specials, which may include no delivery fee when services are booked by a specified date.

RULES FOR NUMBERS
The client agrees to follow the following procedure listed below.

·         The client is responsible for the numbers from the time of drop off to the end of the event/pick up. Numbers will be inspected at both, drop off and pick up, to ensure they are in good condition. Pictures will be taken in the presence of the primary client.

·         If the client opts for delivery and pick up of the numbers, 360 will make the drop off at the scheduled time. The client agrees to be at the event location to accept responsibility of the number(s). No drop offs will be made unless there is someone at the event location to take responsibility for the numbers. We will not wait more than 15 minutes for the client after that time, the numbers will be returned to our warehouse and the client will forfeit all of his/her retainer.

CANCELLATIONS AND CHANGES
Please be aware that once the contract is signed and your event date scheduled, all other clients have been refused your specified rental and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 14 days prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of-stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account.

· A 50% non-refundable retainer is required to reserve rental items.

· No credit will be given for unused items once delivered.

· All service changes must be made in writing as to avoid any confusion, e.g., email.

· If changes are made the day of the event, a responsible party, 18 or older, must sign for the items upon delivery.

TERMS AND CONDITIONS
The client is solely responsible for any additional charges incurred as a result of failure to meet these conditions. All collection fees, attorney’s fees, court costs, or any expense involved in the collection of rental charges will be the client’s responsibility. The client and 360 hereby agree that these terms along with the contract shall constitute the entire agreement between the customer and 360. No prior or contemporaneous oral or written statement, correspondence, sample, or other items, quotations, or understandings shall modify, alter, or in any way affect the terms thereof. I have read and agreed to the above TERMS AND CONDITIONS, and acknowledge receipt of the same. In witness to their agreement to the terms of this contract, the parties affix their signatures on the final page: