Drop-off and Pick-up times will be by appointment only at 30 minute windows. Our hours vary with our last appointment at 7pm (Sun-Sat) and your drop-off and pick-up times will be discussed and appointed at booking. For advanced bookings, we will get your preferred times and will confirm your 30 minute window three days prior to your stay. We will do our absolute best to be accomadating, however, we cannot guarentee your preferred times will be available. There may be times that you will be required to book an extra night if we are unavailble for the times that you are looking for if you wish to continue with your booking with us.
Picking Up & Late Fees
At pick-up, please look over your pet’s items to assure all belongings are accounted for. If you decide to extend your stay, please try to give as much advanced notice as possible, preferably 24 hours notice, and we will do our best to accomadate a new and convienient scheduled pick-up time for you the next day. If you decide to pick your dog up early from their stay, please try to give as much advanced notice as possible, preferably 24 hours notice. Abuse of either (i.e. repeated last minute changes, no notice until you pick-up window has past etc.) may be subject to charge for the night you leave (if picking-up early) or subject to our late fee below (if extending your stay) at the discretion of SimplyPets.
A $25 late drop-off/pick-up fee will be charged for every 30 minutes after your scheduled pick-up and drop-off time that you are late picking up or dropping off your dog(s) not to exceed $50. We understand there are emergencies and this can be discussed with us on a case by case basis.
If your dog is not picked up by 1 hour after our last appointment (7pm, 7 days a week), your dog will be boarded for the night and you can pick-up at the next available appointment time the following day. Your account will be charged a boarding fee in addition to the $50 late pickup fee.
Payment & Additional Charges
We are now only accepting payment at drop-off. This can be made by cash or check (preferred) or by PayPal, Venmo, or Zelle. If you will be paying by one of the payment processing platforms please let us know at drop-off so we can be sure to connect you with our accounts.
If you are looking to have have SimplyPets. pick-up or drop-off your dog(s) at your home a $10 fee applies per transport totalling $20 added to your service if you would like pick-up AND drop-off.
*Please be sure to read these changes carefully. Any questions regarding any of our changes please reach out to us so we can address any concerns. If you understand and accept the policy changes please sign and date below to continue.