New Client Paper Work

New Client Paper Work
Desired Appointment Date (pending availability)*

MonthDayYear
Service Requested*

WeeklyBiweeklyMonthlyEvery 3 weeksOne Time CleaningPower CleaningMove In CleaningMove Out CleaningPost Construction Cleaning
Preferred Cleaning Day*

MondayTuesdayWednesdayThursdayFridaySaturday
Desired Appointment Time*

8:00am9:00am1:00pm - 2:00pm (arrival window)
Full Name*

First NameLast Name
Street Address*
Apt #:
City*
State*
Postal / Zip Code*
Cell Phone*

Area CodePhone Number
Secondary Phone

Area CodePhone Number
E-mail*
In the event we have to reach you while your cleaning appointment is taking place what is your preferred means of contact?*
Square footage of home*
# of bedrooms in home*
# of bathrooms in home*
# and ages of small children in the home.*
Type and # of pets in the home*
How do we gain entry to your home?*
Please rate the condition of your home. (There is no judgement here at all. This information helps us quote your space accurately)*
Name as it appears on card

First NameLast Name
Card Type
Last 4 digits of card #
Expiration Date
MM/YY
Security Code
3 Digits; 4 Digits for Amex
BILLING:

Zen Home only accepts credit cards as a form of payment for services. A Zen Home Client Service Representative will give you a call to retrieve your credit card details.
Billing Address (If different from home address)

Street Address

Street Address Line 2

CityState

Zip CodeCountry
Please type your full name. This will serve as your electronic signature and acknowlegement and agreement of Zen Home's "Employee Non-Solicitation Agreement".*
Cancellation, Rescheduling & Non-Entry Policy
We understand that plans can change, and you may need to cancel, reschedule, or modify your cleaning appointment. To accommodate these changes, we require at least 48 business hours' notice.

Cancellations, rescheduling, or changes made within less than 48 business hours of your appointment will incur a $50.00 cancellation fee per scheduled cleaning consultant.

Cancellations or rescheduling within less than 24 business hours of the appointment start time will be charged the full cleaning service fee.

If a Zen Home cleaning consultant arrives but cannot access the home, the client will be charged the full cleaning service fee.

Thank you for your understanding and cooperation.
CLEANING TOOLS LOCATION. Zen Home cleaning consultants arrive equipped with Non Toxic cleaning products, sponges and microfiber cloths. We require that you have basic cleaning tools in your home such as a broom and dustpan, a sponge mop and bucket, a toilet bowl brush, a step stool, garbage bags and a vacuum cleaner. Zen Home can supply these tools for an additional rental fee of $130.00 (PLUS TAX). PLEASE INDICATE BELOW IF YOU WOULD LIKE TO RENT TOOLS FROM ZEN HOME OR WHERE YOU CLEANING EQUIPMENT WILL BE LOCATED.
SPECIAL INSTRUCTIONS / DELICATE ITEMS. Please indicate any special instructions or delicate items in your home. Our cleaning consultants will be instructed to not touch delicate items.
SPECIAL AMENITIES. As part of our special services at every cleaning your cleaning consultant will leave a complimentary bed presentation which consists of; a thank- you note card and a piece of organic chocolate. To prevent waste if you feel it is not necessary to leave the bed presentation or if you would like us to leave only a certain item, kindly specify below. (For example, only leave organic chocolate or do not leave bed presentation at all). If this area is left blank we will always leave a full bed presentation.
DELICATE ITEMS. Please indicate any delicate / fragile items in your home. We will instruct our cleaning consultants to not touch these items.
ASSIGNED CLEANING CONSULTANT. We understand that most clients would prefer to have the same cleaning consultant consistently clean their home. It is our goal to provide you with consistency. Zen Home will try to provide you with a regularly scheduled cleaning consultant, however, due to circumstances beyond our control we cannot guarantee the same cleaning consultant. We reserve the right to change cleaning consultants at any time. Should we have to change your cleaning consultant, we will notify you via email. To ensure that any cleaning consultant changes result in a smooth transition, in most cases we will have a quality control supervisor oversee your first appointment change. In the event we have to temporarily or permanently change your regularly scheduled cleaning consultant, how would you like to be notified?*
YOUR PETS. Please let us know if leaving our complimentary organic chocolate treats on your bed will be a concern for your pet(s).*

SERVICING AREAS
GENERAL CLEANING SERVICES
Unless indicated otherwise, we will clean every area in your home according to the following list, to the best of our ability in the cleaning time that you have requested. Exceptions and special instructions are indicated below the service list.

Living Spaces, Bedrooms & General Areas
- Dust furniture, furnishings & window sills
- Clean floors
- Empty wastebaskets
- Wipe down doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
- Spot clean walls as needed
Kitchen
- Clean counters, sinks/stovetops, tables & small appliances
- Clean Floors
- Wipe down face of dishwasher, refrigerator, oven doors
- Wipe down cabinets (outside only)
- Wipe down doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
- Spot clean walls as needed
Bathroom
- Thoroughly clean counters, toilets, sinks & bathtub/shower
- Clean floors
- Wipe down cabinets (outside only)
- Wipe down doors, frames, window frames, light fixtures (with step stool provided), vents, fans, & baseboards as needed
- Spot clean walls as needed
POWER CLEANING SERVICES

Our Power Cleaning Services is our most detailed cleaning. This service includes all task listed in our General Cleaning Services in addition to the below services:
- Inside and out of all kitchen cabinets
- Inside and out of the refrerigerator and stove
- Inside and out of all bathroom cabinets
- Inside (only) of all windows if windows are standard size
- All bookshelves and built in cabinets
MOVE IN AND OUT CLEANING SERVICES

Our Move In and Out Cleaning Services are empty homes in which the following additional services are provided in addition to our General Cleaning Services.
- Inside and out of all kitchen cabinets
- Inside and out of the refrerigerator and stove
- Inside and out of all bathroom cabinets
- Inside (only) of all windows if windows are standard size
- Inside and out of all closets
- All bookshelves and built in cabinets
AREAS WE DO NOT SERVICE
As it is our goal to always provide our clients with outstanding service due to the safety of our cleaning consultants and the utmost concern for your delicate items, we cannot provide the following services:

Moving of any furniture

Cleaning homes that have been infested with bed bugs, rodents and roaches

Cleaning large areas of floors by hand

Use of ladders higher than 3 feet

Cleaning of cat litter boxes

Handling of pet feces

Cleaning of fireplaces

Hand washing clothes

Providing laundry services when the laundry facilities are not located inside your building

Cleaning outside of windows

Cleaning inside of larger than standard size windows. Standard size windows are 40"W x 60"H

Stepping on kitchen counters to clean the top of cabinets

Lifting or moving of heavy items

Cleaning inside of toilets without a proper toilet brush
SPECIAL REQUEST

Unless otherwise requested, the following areas will not be serviced in general cleanings: Inside of the refrigerator, inside of the stove, and laundry services. Per your request, we will gladly provide the above services. Please be aware that the above services add additional time to your cleaning appointments which will result in additional charges.

ESTIMATED CLEANING TIMES

Every home is different and requires different cleaning times. As we do not perform in home estimates for our general cleanings and/or first time cleanings our phone estimates are based on the information each client gives our office representatives. Often upon arrival to the home and after a walk through of the space it can be determined that the appointment will require additional time to clean the entire space. If additional time is needed Zen Home will always call the client before the end of the appointment. If the client authorizes the additional time requested by Zen Home the client understands that additional charges will be incurred. If the client does not authorize the additional time requested the client understands that Zen Home will complete the job to the best of their ability. The client also understands that if they do not approve the additional time that the entire home may not be cleaned and that Zen Home will clean priority areas given by the client first.

Note: If the appointment requires additional time and Zen Home cannot contact the client during the duration of the appointment, Zen Home will leave the appointment at the end of the scheduled cleaning time and will complete the job to the best of the cleaning consultant's ability.

Note: All initial cleanings generally take longer as it is the first time we are cleaning your home.

GENERAL INFORMATION
PAYMENT TERMS
Zen Home only accepts payment via credit card. We gladly accept American Express, Visa, MasterCard and Discover. The client has authorized Zen Home to bill all services performed one day prior to the cleaning appointment on the credit card that has been provided by the client.

The client understands that all credit card payments are processed one day prior to their scheduled cleaning appointment. Should Zen Home not be able to process a client's credit card payment one day prior to the day of the cleaning, the client's account will be subject to a $15.00 late payment fee.
OFFICE HOURS

Our standard office hours are Monday through Friday 9:00 a.m. - 5:00 p.m. and Saturday 9:00 a.m. - 4:00 p.m. We welcome your calls.

FOUL WEATHER POLICY
In the event a Zen Home employee cannot clean your home due to extreme weather conditions, although we are unable to issue a refund we will gladly reschedule your appointment to the next available cleaning day. In most cases your appointment will be rescheduled within 1-2 days after the original appointment date.
EMPLOYEE NON-SOLICITATION AGREEMENT

At Zen Home, our dedicated team is the heart of our business. Recruiting, training, and retaining skilled professionals is a significant investment that allows us to consistently provide high-quality service to our clients.

To protect the integrity of our business and ensure continued excellence, we kindly ask that clients do not directly solicit, hire, or contract our current or former employees for private work. When employees are hired outside of Zen Home, it disrupts our ability to maintain a reliable and well-trained team, impacting the quality of service for all clients.

If you wish to work with a Zen Home employee independently, we require a formal written request to our office. Upon approval, a $4,000 referral fee must be paid before the employee can begin working with you directly.

Unauthorized hiring may result in legal action to recover damages, as it directly affects our ability to operate effectively. We sincerely appreciate your understanding and cooperation in helping us sustain a strong, professional team dedicated to serving you. If you have any questions, please don’t hesitate to reach out.
SAFETY POLICY
Employee safety is important to us. We require our employees to wear shoes at all times, refrain from climbing ladders higher than 30", or lift objects weighting more than 20 pounds. We do not clean bodily fluids, pet accidents or any other substances that may pose a health or safety hazard to our employees. Zen Home reserves the right to remove an employee from a job site at any time if safety is of concern or if integrity is in question.

OPEN DOOR POLICY
At Zen Home we encourage our clients who do not live in doorman buildings to leave a set of keys on file with our office. In the event that you leave the door to your home unlocked to allow our cleaning consultants to gain entry or give our cleaning consultants permission to leave your door unlocked when leaving your home, Zen Home will not assume liability for any items stolen from your home.

NO BLEACH POLICY
Though Zen Home only uses non-toxic cleaning products when performing services, on occasion we have been asked by our clients to use chlorine bleach. Due to health concerns for our cleaning consultants, and to adhere to our green philosophy, Zen Home will not use any chlorine bleach when performing cleaning or laundry services. We will gladly use a nontoxic chlorine free bleach if provided by the client.

FIREPLACES
Due to the health risks associated with the inhalation of soot, Zen Home does not clean soot from fireplaces. We will gladly clean around the fireplace. Should you require fireplace cleaning, Zen Home can suggest a reputable company to assist you.

WINDOW CLEANING
We understand that window cleaning can be a very important part of having a thorough cleaning. Window cleaning is not a typical daily cleaning task therefore windows can often become jammed and very hard to open. Hard to open windows can be very dangerous for our cleaning consultants. To assist in our employee's safety we ask that you examine your windows prior to a window cleaning to ensure that your windows can be easily opened. As old and jammed windows can easily come off track or be damaged when performing inside and out window cleanings, Zen Home does not take responsibility for windows damaged during window cleaning services.

LAUNDRY (NO LIABILITY CLAUSE)
There may be times in which a client may require Zen Home to perform laundry services. We are happy to assist with this service however please be aware that due to the delicate nature of this service Zen Home does not assume responsibility for any laundry damages. As a precaution we advise that you presort your laundry and that you do not include delicate or dry clean only items in your laundry bags. By providing only sheets and towels for this service this drastically reduces the possibility for laundry damages. Additionally, the client understands that laundry services will add an additional hour or more to the appointment time. We require that you provide all laundry detergent and necessary monies for operating laundry machines. Please leave all laundry supplies in a clearly visible area.

New Client Paper Work

EMPLOYEE NON-SOLICITATION AGREEMENT

I have read, agree to and fully understand all terms included in the Zen Home Service Agreement. I also authorize Zen Home to process my payment for services using the credit card that I have provided. I understand my payment will be processed one day prior to my scheduled cleaning.