1. Your deposit, which is the cost of hair must be paid prior to booking the installation appointment.
2. Remaining balance for Installation costs will be due and paid on the day of the Installation Appointment.
3. No refunds will be issued.
4. Maintenance is required every 4-6 weeks to prevent damage to the natural hair. Generally reinstallation is required after 1-2 maintenance appointments (move-ups).
5. To brush hair properly, hold hair in a low ponytail close to the scalp, begin brushing with only a Boar Bristle or Wet Brush starting from the bottom up brushing daily to remove tangles or knots.
6. Do NOT brush hair while wet.
7. Using a Sulfate-Free Shampoo, shampoo from the bottom up focusing on the scalp massaging between rows in a zig zag motion. Section hair if necessary for shampooing and rinsing.
8. Do not flip hair upside down or shampoo in circular motions, this will cause tangles.
9. Condition using a Sulfate and Paraben-free conditioner, applying product from mid-shaft to ends, letting sit on for 2-3 minutes prior to rinsing. Rinse completely.
10. Towel or Air Dry as much as possible before using a blow dryer. Dry point of attachment completely unless using tapes.
11. To protect hair, use leave in conditioners and oils to detangle.
12. Apply proper heat protection prior to using hot tools to prevent heat damage.
13. Always use professional grade products to maintain the health of your natural and extension hair.
14. Do NOT attempt to color, chemically alter, or cut your extensions at home. Please make contact with your stylist to perform these services.
15. Prior to swimming, wet your hair with fresh water, apply leave in conditioner to the ends and Tie into a ponytail or braid.
16. After swimming, rinse with fresh water and apply leave in conditioner.
17. Gently brush hair to detangle and loosely braid before sleeping.
18. Using a silk or satin pillow case is beneficial while sleeping.
19. Do NOT go to bed with wet hair as this can cause tangling close to the scalp.
20. Do NOT attempt to remove extensions your self at home. Please contact your stylist for removal.