Electric Vehicle Dealer Survey
General Dealer Information
Name
First Name
Last Name
Organisation
Which part of the country is your dealership in?
Please Select
North East
North West
Yorkshire & Humberside
East Midlands
West Midlands
East of England
London
South East
South West
Wales
Scotland
Northern Ireland
How many members of staff approximately (full time equivalents) does your business currently employ?
Please Select
0 – Just myself
1 to 10
11 to 49
50 to 99
100 to 249
250 to 499
500 to 999
1,000 to 2,000
2,000 or more
What type of dealership are you?
Franchise dealership
Independent dealership
Used car supermarket
Online retailer
What types of car do you sell?
New
Used
Both
For repair and servicing vehicles, what facilities do you use?
We have our own workshop onsite
A main dealer
An independent garage
Other - please specify
Does the workshop have EV qualified staff?
Yes
No
Don't know
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Stock Information
Do you stock EVs, and if so, do you stock new or used (or both)?
*
Yes, new EVs only
Yes, used EVs only
Yes, both used and new EVs
No, we stock neither
Do you plan to stock new EVs?
Yes, within the next 6 months
Yes, within the next 12 months
Yes, but probably not for at least 12 months
I'm still undecided
I will only stock new EVs when ICE vehicles can no longer be sold
I will never stock new EVs
Do you plan to stock used EVs?
Yes, within the next 6 months
Yes, within the next 12 months
Yes, but probably not for at least 12 months
I'm still undecided
I will only stock used EVs when ICE vehicles can no longer be sold
I will never stock used EVs
On a scale from 1-5 (5 being the most and 1 being the least) please rate how influential the reasons below have been in stopping you from stocking new/used EVs?
Rows
Rating
Customers aren’t asking for them
1
2
3
4
5
I don’t have the chargepoints on site
1
2
3
4
5
I don’t feel confident our ability to sell to customers due to lack of experience using them, technical knowledge, etc.
1
2
3
4
5
Not confident in the cars retaining their value
1
2
3
4
5
Finance partners don’t offer the same range of options for EV as ICE
1
2
3
4
5
Vehicles are too expensive
1
2
3
4
5
OEM doesn’t have an EV within the range
1
2
3
4
5
Please list any other reasons not given above that have stopped you from stocking new/ used EVs, and indicate how influential they have been on a scale from 1-5 (5 being most and 1 being least)?
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Dealer Charging Capabilities
Do you have dedicated EV chargepoints on site?
*
Yes
No
Are you planning to get some or more chargepoints installed, and if so, when?
Yes, within the next 3 months
Yes, within the next 6 months
Yes, within the next 12 months
Yes, but probably not for at least 12 months
No, not planning to at the moment
What has stopped you from getting chargepoints?
No space on our premises
Capital cost too high
Don't understand different options available
Insufficient capacity on local network
Nothing, it hasn't been priority
Other - please explain
Would a finance solution that enabled you to spread the capital cost make you more likely to consider installing more chargepoints?
Yes
No
Do you, or are you able to, make your chargepoints available for public use when not required by your business?
Yes
No
Not sure
How many chargepoints do you have on site?
What type(s) of chargepoints do you have on site?
Slow/standard (7-22kW)
Fast (20-50kW)
Rapid (50-150kW)
Ultra-rapid (150 to 350kW+)
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EV Sales
Would a tool that enabled you to compare total cost of ownership between ICE and EV be helpful?
Yes, we already use one
Yes, tell us more
Not sure
No
Do you offer car finance?
*
Yes
No
What finance providers do you use?
Manufacturer Backed
Independent
Other - please specify
Do they all offer finance for used EVs?
Yes
No
How do you help your customers with their charging needs?
Referral to a chosen partner or list of approved installers
Advise customers on how to find an installer
We don't
Other - please explain
Would the ability to package a chargepoint with inclusive public charging and a car, through a single finance agreement be helpful?
Yes
No
Not sure
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Used EVs
These questions are asking you about used EVs only.
Which of the following do you think customers are most concerned about when buying a used EV? Please indicate on a scale from 1 to 5, with 5 meaning it causes customers the most concern.
Are the finance products available for used EVs meeting the requirements of the customers looking to buy them?
Yes
No - please explain why
How helpful would a battery health certificate which provides confidence that the remaining battery health is adequate be when selling used EVs?
It would make a fundamental difference
It would make a big difference
It would make some difference
It would make a little bit of difference
It wouldn't make any difference
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Information Availability & Access
Do you display the 'new car fuel economy label' for new cars, or the 'used car fuel economy label' for used?
*
Yes
No
Do you think an updated electronic version would be more useful?
Yes
No
Would you start using the new or used car fuel economy labels if there was an updated electronic version?
Yes
No
Are you aware of schemes such as EVA (Electric Vehicle Approved) that could benefit your business when it comes to EV sales?
Yes
No
Do you feel confident in explaining to customers all the necessary information about driving an EV (i.e. how to charge, running costs, etc.)?
Yes
No
When thinking about access the data and information needed to sell EVs, would it be helpful if you had access to....? Please select one option for each point below, and where applicable specify your sources of information (i.e. company or website) in the final column.
Rows
We already have enough data/ information on this
We have some data/ information on this, but need more
We don't have any data/ information on this, and it could be useful
We don't have data/ information on this, but I don't think it would be useful
If you do have some data/ information on this, please could you specify your main source?
Residual value data
Information on location of public charging points
Information on EV charging costs
Data on maintenance and repair costs
Data around battery degradation
Data on cost savings of smart charging
Please specify any other data points or information you think would assist your business in the EV sales process that aren't listed above?
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Final Comments
Do you have any other comments to make about the state of the used electric vehicle finance market?
If you're willing to be contacted to discuss any of your responses, please provide your email.
example@example.com
Submit
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