POLICIES

Arrival

Please arrive no more than 5 minutes before your scheduled appointment time and wait in the garage waiting area.

Upon arrival please ensure:

• you've removed your shoes
• your lashes are cleansed and makeup is removed (client face wash kit located in bathroom if you need)
• contacts are removed for your comfort
• phone is on silent
• you've used the restroom prior to appointment start time

*If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.*

Changing Your Appointment

A minimum of 24 hours’ notice is required to reschedule/cancel a booked appointment without penalty. 

Sickness Or Family Emergency

If you, or another person in your household, is sick, please contact me as soon as possible to reschedule your appointment for a later date at no charge. For your safety and that of staff and other clients, please do not come to your appointments sick.

If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again.

A one-time allowance of last-minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no-show policy is in effect. 

No Show or Day of Cancellation

You will be charged a cancellation fee for no shows or cancelling the day of, unless you are within the last minute sick policy cancellation permissions. Services under $100 will be charged a $20 fee, and services over $100 will be charged 50% of the service.

This is to protect your time that is set aside especially for you, as well as to protect my time which involves childcare. In turn, I promise to keep appointments on time, give you my full and undivided attention, and of course provide the best lash work Phoenix has to offer! 

Refund Policy

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact me within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 20 minute express touch up if it is at the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

AFTER CARE INSTRUCTIONS

DO NOT:

• wash your lashes or get them wet within 24 hours of application time
• wear makeup, to help improve retention and lash health!
• use oil products around your eyes *check face washes for oil ingredients
• use the steam room
• use the oven or grill too closely for risk of singeing your lashes
• sleep on your face
• pick or touch your lashes!

DO:

• wash your lash extensions with PROPER lash shampoo and shampoo brush daily! (available for sale in my studio) 
• schedule your fills regularly
• brush with your spoolie consistently
• wash lashes with shampoo and brush after crying, extreme sweating, going under salt water or if you're experiencing allergies

 WHY YOU MUST WASH YOUR LASHES:

If you wear an ounce of makeup or moisturizer, sweat, sleep on the same pillow case for 2+ nights, have volume lashes, have skin (*cough everyone!) then - oil buildup, residue, dead skin cells, and then mites will get stuck and live on your eye lid and in your lashes.
Further more, you ever feel me pulling apart at your lashes? That's because they're stuck together from lack of care... build up sticks the lashes together and makes it harder to fall out naturally which is necessary for new growth.
It is so important to wash them like you do your face to keep them clean. (you better wash your face with face wash, Ma'am!) Like anything else, brushing your teeth, washing your hair - wash your lashes with proper lash shampoo and a shampoo brush! <3 Available for sale in my studio if you do not have.

WHY ARE MY LASHES FALLING OUT?

Lashes shed every 3-6 weeks naturally. It's important to know that a gazillion things affect your lash retention. Being a woman you have hormones that cycle consistently and this greatly affects your lash growth, the ability of an extension to stick to the follicle, sensitivty to glue or touch, and more. The environment also greatly affects your lashes. Here in Arizona we have what's called year round allergies! Watery eyes and itchiness are not extensions friends. 

Wash as instructed. Do not touch, pop off or pick. Get frequent, shorter fills. And hydrate your body and skin properly!

Weekend/Outside Hours Appointments

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. Weekend appointments may be available on a case-by-case basis for an additional $15 fee. Please contact me directly to schedule your after-hours appointment.

Scheduling hours are subject to change. An email will be sent annoucing new availablility. If you need an appointment outside of the current availability, you may be subject to an additional fee OR you'll have me multi-tasking with my toddler. Because this is outside of my listed availiability, you will still be charged full price for the service.  

25 Minute Touch Up Appointment

This appointment is strictly for filling in gaps or missing inner/outer corners, but your overall fullness is to your satisfaction. Time is spent prepping at time of appointment leaving only enough application time to fix "holes" or "spots". If you are unsure if this appointment is right for you, please reach out to me. 

Other Artists' Work

I am willing to work with other artists work. However, if you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly if they are risking your natural lashes health.

Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained. My priority is your natural lash health and eye safety. Thus, if you are coming in for a fill from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.

RISKS

I UNDERSTAND THAT THERE ARE RISKS ASSOCIATED WITH HAVING ARTIFICIAL EYELASHES APPLIED TO AND/OR REMOVED FROM MY NATURAL LASHES I UNDERSTAND THAT AS PART OF THE PROCEDURE, EYE IRRITATION, PAIN, ITCHING DISCOMFORT AND IN RARE CASES EYE INFECTION MAY OCCUR. I UNDERSTAND AND AGREE THAT IF I EXPERIENCE ANY OF THESE ISSUES WITH MY LASHES I WILL CONTACT MY TECHNICIAN AND HAVE THE EYELASH EXTENSIONS REMOVED IMMEDIATELY AND CONSULT A PHYSICIAN AT MY OWN EXPENSE. I UNDERSTAND THAT EVEN THOUGH THE TECHNICIAN MAY APPLY AND REMOVE THE EYELASH EXTENSIONS PROPERLY, THAT ADHESIVE MATERIAL MAY BECOME DISLODGED DURING OR AFTER THE PROCEDURE, WHICH MAY IRRITATE MY EYES OR REQUIRE FURTHER FOLLOW UP CARE. I UNDERSTAND AND AGREE TO FOLLOW THE AFTERCARE INSTRUCTIONS PROVIDED BY MY TECHNICIAN. FAILURE TO FOLLOW THE AFTERCARE INSTRUCTIONS MAY CAUSE THE EYELASH EXTENSIONS TO FALL OUT. I UNDERSTAND THAT IN ORDER TO HAVE THE EYELASH EXTENSIONS APPLIED TO MY EYELASHES I WILL NEED TO KEEP MY EYES CLOSED FOR DURATION OF 60-180 MINUTES DURING THE PROCEDURE. I ALSO UNDERSTAND THAT I WILL NEED TO BE LYING IN A RECLINED POSITION. ANY MEDICAL CONDITIONS THAT MIGHT BE AGGRAVATED BY LYING STILL FOR A PROLONGED PERIOD OF TIME MAY MEAN THAT I WILL NOT BE ABLE TO HAVE THE PROCEDURE PERFORMED ON MY EYES. THIS AGREEMENT WILL REMAIN IN EFFECT FOR THIS PROCEDURE AND ALL FUTURE PROCEDURES CONDUCTED BY MY TECHNICIAN. I UNDERSTAND THAT THIS AGREEMENT IS BINDING AND THAT I HAVE READ AND FULLY UNDERSTAND ALL INFORMATION ABOVE. I RELEASE MY TECHNICIAN FROM ALL LIABILITY ASSOSIATED WITH THIS PROCEDURE. THERE ARE NO GUARANTEES FOR THE BONDING TIME LENGTH OF THE EYELASH EXTENSIONS. LASH GYAL IS NOT RESPONSIBLE FOR ANY TECHNICIAN ERRORS. I UNDERSTAND THAT I HAVE BEEN ADVISED TO FOLLOW THE AFTERCARE PROTOCOL FROM MY TECHNICIAN SO AS TO AVOID ANY DISCOMFORT OR ADVERSE SIDE EFFECTS AFTER THE PROCEDURE HAS BEEN COMPLETED.