Valet Field Training Checklist

Valet Field Training Checklist

To be completed by Manager or Supervisor, with Team Member
Team Member Name*

First NameLast Name
Location*
Other
Trainer Name*

First NameLast Name
Trainer Title*
Trainer Email*
[youremail]@evolutionpgs.com
This form includes a checklist of the Valet Skills. Manager or Supervisor (trainer) conducts the training, and:
- Checks off the items as they are discussed and/or practice with team member.
- Explain each point as indicated on checklist
- Demonstrate the skills to the team member and have the team member demonstrate them back to the supervisor/manager.
- Initial and Date the section when completed.
The form can be saved at any point and will email the manager/supervisor a link to continue the form.

Click "SUBMIT" when all fields are completed/checked off and initialed. A copy will go directly both the TRAINER and Evolution Academy for marking completion status.
Team Member Well Groomed & Presentable
Appearance - Explain Importance/Demonstrate:*

Valet Attendants should always be well groomed and presentable. Review the appearance and grooming policy guidelines.Why shirt/vest/jacket being clean, pressed, free of odor, tucked in and buttoned.Why pants/shorts that are well fitting and not faded or wrinkled.Why belt/shoes/socks being black or white depending on uniform.Why shoes should not have distinguishing symbols/logos and being clean.Why the uniform includes the name tag/lapel pin and the Standards for AWEstruck Service Card in their pocket.
Date Section Completed*

MonthDayYear
Date
New Hire & Trainer's Initials*
AWEstruck Service Standards

Use Standards for AWEstruck Service Card as reference
Explain, Demonstrate and Practice*

What is Forbes & why are the AWESTRUCK Service standards importantAlways alert – ready to serve, proper post positionWelcome guest to the propertyUse the guest’s name with Mr. or Ms.Introduce yourself and other team members assisting the guestMaintain appropriate posture, eye contact and body languageUse professional (luxury) languageShow a sense of genuine interestProvide anticipatory serviceClose the guest interaction with polite, appropriate remarksUse THE FOND FAREWELL for all check-out departuresUse THE KISS for all departures
Date Section Completed*

MonthDayYear
Date
New Hire & Trainer's Initials*
The Arrival
Valet Responsibility - Explain Why/Importance:*

Post positions and readiness for greeting guests anywhere on drivewayMoving with a sense of urgency to an arriving vehicle. 15 seconds.Readiness to open passenger door (if necessary).Identify vehicle specific issues (height, roof rack, oversize, trailer, manual, luxury) prior to accepting valet service, if any.Open the vehicle door using only the door handle is important.Greeting the driver in the absence of the ramp spvr/door person.Greeting all passengers using appropriate luxury language.Use guest's name when speaking with guests.Closing the car door using two hands for control is important.The pre-existing damage check of the vehicle and documentation BEFORE handing claim check to guest.Request the guest not to leave valuables in the vehicle.Inform guest of costs, if any, for valet serviceInform guest of retrieval process.Entering the vehicle only after the guest has left and vehicle is ready.Rolling down the driver's window, if not already, before driving.
Providing Luggage Assistance - Explain why/Importance:*

KNOW THE POLICY: Always assist the guest with their luggage following the proper protocols.After greeting guest, immediately notify team member to assist with luggage.How to place largest items on bell cart first and get help if heavy.How to hang smaller bags on rack.Always asking before handling fragile items.Always asking before retrieving items from inside vehicle.
Wrap Up*

Trainer observes new hire's demonstration of proper post position, greeting guest upon arrival & handling luggage, excelling at each point in this section.
Date Section Completed*

MonthDayYear
Date
New Hire & Trainer's Initials*
Filling Out the Ticket
Explain & Demonstrate - Explain Importance for each:*

KNOW THE POLICY: Vehicle Ticket Procedures, site specificFilling out the ticket accurately and legibly.Why neat handwriting is a must.Note pre-existing damage (VDS) on ticket, before handing claim check to guest.Attaching completed ticket to the vehicle keys.Mark the parking space on the key tag (either original or re-park)Attaching the keys with ticket to carabiner.Taking keys to the keyboard unless retrieving vehicle.
Wrap Up*

Trainer observes new hire's demonstration of properly filled out tickets, excelling at each point in this section.
Date Section Completed*

MonthDayYear
Date
New Hire & Trainer's Initials*
Preparation
Discuss and Explain:

Place keys on carabineer prior to issuing claim check ("Claim check for Keys")Request guest remove valuables, checked the vehicle for visible valuables and promptly notified guestIdentified vehicle specific issues prior to driving (i.e, height, roof rack, oversize, trailer, manual, luxury) and places appropriate tag on keys
Starting the Vehicle
Review & Explain:

Uses clutch properly, shifts gears smoothly, refrains from over revving or rolling backWindows are immediately placed in the down position and radio turned off before moving the vehicleChecking to see if engine is already running before starting it.
Parking the Vehicle
KNOW THE POLICY:*

Do not touch the radio, unless it is to turn it off.Removing valuables from vehicle is strictly prohibited.Do not take the vehicle off the designated path for any reason. No exceptions.DO NOT drive "hand-controlled" or modified handicap vehicles. They are to be self parked.Only Supervisors or above should drive high-end luxury and exotic vehicles, guest with Oversized or modified vehicles should be directed to self-park.Returning to post position on the driveway after parking vehicle.
Safety - Explain the importance for each*

Driving only the designated route to the garage or lot.Yielding to pedestrians, heeding traffic signs, observing speed limits.Drive with an extremely high level of care when near pedestrians.Keeping 2 hands on the wheel while driving.Scanning the area ahead moving eyes every 2-3 seconds (looking for any pedestrian or vehicle movement).Using flashes lights when approaching and going around blind corners.While pulling from ramp or curb, for employee to check mirrors and looks over their shoulder.Looking left - right - left before entering into intersection
Vehicle Specific - Explain Importance for each:*

Adjusting seat or mirror for safety only, returning original position.Placing foot on the break when putting vehicle in drive or first gear.Putting the vehicle in park or first gear (if manual, set brake).
Claims Related/Avoidance - Explain Importance for each:*

Selecting a parking space that fits the vehicle being parked.Vehicle is centered in parking spot with wheels positioned straight & lights turned offVehicle has sufficient space between walls, pillars and other vehicles.Windows and sunroof are closed, doors locked and sunroof is up.Being aware of low spoilers, roof racks and hitches when parking.Removing the key, leaving ticket stub on dash.Filling out the ticket and attaching ticket to key ring.Do not exceed posted speed limit in garage or on roadway.Do not tailgate; maintain proper space cushion when following other vehicles.Adjust speeds to varying road and weather conditions (rain or construction).
Date Section Completed*

MonthDayYear
Date
New Hire & Trainer's Initials*
Retrieving the Vehicle
Valet Responsibility - Explain Importance:*

Moving quickly to the vehicle being retrieved.Walk around the vehicle and touch all potential hazardsVerifying the correct vehicle by matching ticket numbers.Pulling out straight from the parked space, checking for straight wheels first.Return keys to the podium if the guest is not ready and secure the vehicle.KNOW THE POLICY: Compare ticket number to ensure all guests are getting into correct vehicles.When departing guest is not checking out, keep all tickets inside vehicle and keys given to supervisor, if not guest.
Departure Specific*

When departing guest is checking out, remove all tickets from vehicle and keys.When departing guest is checking out, open trunk and be ready to assist.When departing guest is a visitor, remove all tickets from vehicle and keys.Place the used tickets in the proper receptacle.
Driving Vehicle - Explain Why/Importance:*

Starting engine with foot on the brake is important..Roll down driver's window for safety is important.Pull straight out of the space to clear all obstacles is important.Yielding to pedestrians, heeding traffic signs, observing speed limits.Pull vehicle all the way up as ramp supervisor directs me.Place vehicle in park or neutral if manual (set brake).Unlock doors, exiting vehicle and make eye contract with guest.Pull over, turning vehicle off and bringing keys to ramp supervisor if guest is not present.
Guest Interaction - Explain Importance:*

Use guest's name when speaking with guest.Thank guest for parking and for any gratuities offered.Offer directions to guest's next destination; ask if they need additional assistance.Fond FarewellClose vehicle door.The KissExit driveway by walking towards the rear of the vehicle.Handle the gratuity appropriately according to policy.
Date Section Completed*

MonthDayYear
Date
New Hire & Trainer's Initials*
Front Drive Maintenance/Podium Cleanliness
Front Drive & Podium must be clean at all times*

No cups, keys, or personal items on podium.Keep podium doors, keys box doors and all drawers closed and secured.Keep bell cart out of sight and/or cleared from front drive and podium area.If you see trash, pick it up.
Date Section Completed*

MonthDayYear
Date
New Hire & Trainer's Initials*
Comments or next steps: (optional)
Should be Empty:

Valet Field Training Checklist

Team Member Well Groomed & Presentable

AWEstruck Service Standards

The Arrival

Filling Out the Ticket

Preparation

Starting the Vehicle

Parking the Vehicle

Retrieving the Vehicle

Front Drive Maintenance/Podium Cleanliness