Elevate and Delegate Final Assessment

  • Elevate and Delegate Final Assessment

    Congratulations! You are one step closer to getting hired. In this assessment, you will undergo a series of email and phone tests. At the end of this assessment, you will record videos of your self to showcase your skills and expertise.

  • Here are the important things you should take note of:

    1. You should be at your workstation during the entire assessment.
    2. Wear a formal/presentable outfit.
    3. Plain background, if possible.
    4. Use a headset with a noise-canceling feature.
    5. Select 'Camera only.

     

     

    Note: We will share the result of this assessment with the client. Please answer this assessment to the best of your ability.

  • 👤 Please provide your personal details

  • 🖇️ Assessment Part 1

    This part will assess your customer service and email skills. Be mindful of your grammar and prevent typing errors. Prevent the page from reloading while answering the assessment.
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  • 🖇️ Email Test 1

  • Emily Watson ordered a set of beauty brushes three days ago. However, her order is still processing in our warehouse. Our policy is no cancelation of orders after 48 hours of placing the order.

    "Hi! I ordered a set of brushes last February 4th. It's still processing in your warehouse, and it's already 2 days since I placed my order, so I want it canceled!!! Please refund my money back!!!".

  • 🖇️ Email Test 2

  • You received an email from an unknown customer.

    "When am I getting my order?"

  • 🖇️ Email Test 3

  • You received an email from Jhonny Carter. Today is February 5.
    Here are our packages.

    Standard Cleaning Package ($900): first-floor deep cleaning without basement cleaning.
    Platinum Cleaning Package ($1500): first and second-floor deep cleaning without basement cleaning.
    Premium Cleaning Package ($1900): deep cleaning from inside to outside with basement cleaning

    "Hi! I want to get my house cleaned before my wedding. My wedding will be on February 16th. So, I want my house to be as clean as possible from inside to outside."

  • 🖇️ Appointment Request

  • You received a call from Alex Robinson.

    "Hi! I'd like to speak with Josh on Friday about the business proposal."

    Josh Conejos is free on Friday.

    Using Vocaroo, please record your response for this customer and paste the link below. Please make sure you sound like you're on the actual call with the customer and not just reading your email response.

  • 📸 Self Introduction Videos

    In this part, you will have the chance to showcase your English communication skills by recording a series of videos while speaking about different topics. Good luck!
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  • 📹 Video Recording 1

  • Please introduce yourself and your work experiences. Talk as much as you want! This is your time to shine! ✨

    Instructions
    1. While recording through Loom, please choose Camera only.
    2. Avoid reading a script.
    3. Make sure you don't sound monotonous.

  • 📹 Video Recording 2

  • What motivates you in your career?

    Instructions
    1. While recording through Loom, please choose Camera only.
    2. Avoid reading a script.
    3. Make sure you don't sound monotonous.

  • 📹 Video Recording 3

  • Have you ever dealt with an overly upset customer? How did you handle the situation, and how would you handle it today?

    Instructions
    1. While recording through Loom, please choose Camera only.
    2. Avoid reading a script.
    3. Make sure you don't sound monotonous.

  • 📹 Video Recording 4

  • How would you define good customer service?

    Instructions
    1. While recording through Loom, please choose Camera only.
    2. Avoid reading a script.
    3. Make sure you don't sound monotonous.

  • 📹 Video Recording 5

  • What has been a major achievement in your working career?

    Instructions
    1. While recording through Loom, please choose Camera only.
    2. Avoid reading a script.
    3. Make sure you don't sound monotonous.

  • 📹 Video Recording 6

  • How would you react if another colleague got the promotion you wanted instead of you?

    Instructions
    1. While recording through Loom, please choose Camera only.
    2. Avoid reading a script.
    3. Make sure you don't sound monotonous.

  • 📹 Video Recording 7

  • Why do you think you're the best fit for this role?

    Instructions
    1. While recording through Loom, please choose Camera only.
    2. Avoid reading a script.
    3. Make sure you don't sound monotonous.

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