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Help Desk Questions
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1
Which email did you use to apply for the job of Help Desk Professional?
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example@example.com
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2
What is the most important skill for a Help Desk professional?
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(Select 1)
Listening
Patience
Product / service knowledge
Knowing when to elevate
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3
Which skills best describe your Help Desk Experience?
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(Select 1)
I have used helpdesks to solve personal problems
I have been first point of contact with clients
I resolved issues for clients
I review Helpdesk performance and develop strategy for improvement
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4
How do you improve your Help Desk skills overtime?
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(Check all that apply)
Work with manager / mentor
Review personal performance stats and compare to peers
Professional Chat forums / blogs (eg: Reddit, Hubspot, Verge, Thwack)
Focus on customer resolutions
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5
A customer is critical BUT you solved their problem, which would you do?
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Smile and move on to the next.
Immediately alert your manager.
Send a “Thank You” follow up email to the customer.
Offer customer a discount for future services
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6
The busiest Help Desk day is:
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(select 1)
After a Holiday
Monday
Friday
Saturday
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