You are very important to us here at Lash Perfection
We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, please be aware of the following information.
Please provide us with at least 24-hour notice. This way, we will be able to adjust our schedules accordingly and we may be able to accommodate other clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
Last minute cancellations, amendments or ‘no shows’ will be charged a fee each time. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s), this applies to cancellations and amendments
• ‘NO SHOWS’ will be charged 100% of service amount
Please understand that it is solely YOUR responsibility to remember your appointment dates and times in order to avoid any missed appointments and cancellation fees. The confirmation reminder is sent as a courtesy and is not recommended to rely upon this to remind you. In the same token, if you have received a reminder text and you’ve already cancelled/amended that appointment please advise me straight way, please do not ignore it. You are always welcome to call or text to double check any appointments if you are unsure.
Late Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.
However, if you are late, it can affect the remainder of our day by delaying it for other clients who come in on time.
For this reason, we have set a few general ground rules for such situations.
Clients will generally be allowed a 5-minute grace period. After that time, we will call or text to check you are on your way.
If you can make it in time for your entire treatment to be completed, great! If not, you will have to reschedule. This will allow us to continue our allocated time slots for the next client to ensure they are not kept waiting for their appointment.
Please, always call or text if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day. In this case, you will still be charged 100% of the original service(s) scheduled.
Here is a general breakdown of our late fees:
If the client arrives late but within the allotted time but must forgo some parts of the treatment 100% of the booked treatment charge will apply.
If the client does not arrive in time for the service to be completed, you will be charged 100% of the booked treatment.
Again, please remember that your appointments are reserved for you and you alone!
These policies allow us the opportunity to ensure the smooth running of our salon and very much appreciate your business and adherence with our policies.
Thank you all so much for your understanding in these difficult times that we are facing especially with the cost-of-living etc
Jayne