Policies and Procedures Contract
Kindly read the following information below and sign.
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I understand that a breach in the cancellation policy will result in my credit card on file being charged a cancellation/no show fee. Appointments cancelled within 24 hours notice will be subject to a cancellation fee of 50-100% of the service. No Call/No Show appointments will be charged 100% of the service and will no longer be able to book future appointments.
I understand that arriving late to my appoinment outside of the 15 minute grace period may result in the appointment being rescheduled and subject to a cancellation fee. Please communicate via text if you are concerned about your ETA.
I understand that consultations are fundamental in ensuring the satisfaction of the service. Adjustments are offered if both parties agree that the expectations discussed during the constitution were not met. All sales are final and non refundable, however, some cases may merit a complimentary adjustment. Adjustments are at the discretion of the stylist and do not apply to changes of mind. If you are not satisfied with your service you must reach out within 7 days after the service was preformed. If failure to contact within the 7 days, EmilyAsh Hair, LLC and Mauve Salon + Spa are under no obligation to offer restitution.
I understand that EmilyAsh Hair, LLC provides a safe and inclusive space for everyone to look and feel their best. Hate speech and discrimination will not be tolerated and you will be asked to leave.
I understand that all information related to my hair history is correct and honest. Withholding information can put my hair in jeopardy and EmilyAsh Hair, LLC is not liable.
I agree to show up with clean and dry hair. Styling products, dry shampoo, root retouch spray, sebum buildup, etc., can interfere with coloring services.
I agree to show up with the proper attire. I will avoid bulky clothing such as: cowl necks, turtle necks, hooded shirts, etc., my service may not be preformed if clothing is in the way.
I understand that some desired looks will take multiple appointments to achieve. My stylist will go over expectations for the intial/future appointments and come up with a plan that is best suited for the end result and health of my hair.
I understand that the stylist has a right to refuse a service if my hair does not deem fit. My stylist is a trained professional and will use their best judgment to insure the health of my hair.
Customer's Name
First Name
Last Name
Phone Number
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Phone Number
Email Address
example@example.com
By signing this consent form, I acknowledge and agree to the terms indicated above:
Customer's Signature
Date Signed
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Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Credit Card On File
A credit card is required to be on file and will only be charged in the event that the cancellation policy was breached. Your credit card is stored and protected on a secure processing platform, Vagaro. Vagaro will require you to enter your credit card information before booking your appointment.
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