Thank you for choosing NVP Warranty.
In the unlikely event of failure of a covered component, please review the information on this document to ensure prompt claims attention.
- It is the Agreement Holder’s responsibility to protect the vehicle from further damage when a mechanical failure has occurred. Continued operation of the vehicle after any Mechanical Breakdown occurs, shall in all cases constitute failure to protect the vehicle. Failure to protect the vehicle is not limited to continued operation after Mechanical Breakdown alone but may constitute other acts of neglect by the Agreement Holder.
- If Your Vehicle cannot be driven without further damage, you should call {Roadside44} for Roadside Assistance to have the Vehicle towed to a Licensed Repair Facility.
- Provide the Licensed Repair Facility with a copy of Your Agreement. The repair facility must be a licensed Repair Facility, within the continental United States, that is open to the public during normal business hours.
- It is the Agreement Holder’s responsibility to provide evidence that the maintenance services have been performed as specified above. Administrator reserves the right to determine where repairs shall be made, to investigate all claims, and inspect any vehicle.
- We will reimburse the Approved Repair Facility or you for the cost of the work, less any Deductible, performed on your Vehicle.
- To obtain payment for a covered breakdown, you or the Approved Repair Facility must submit a legible and understandable copy of the repair invoice to the Administrator. Repair invoices must include the following: a repair order number/invoice number, the customer description of the breakdown, repair diagnosis, part numbers, and prices, labor hours, vehicle identification number, repair date, vehicle mileage, your name and signature, repair facility name, address, phone number, and repair totals.
- Have the Repair Facility’s Technician or Service Writer call Administrator for verification of coverage and obtain an authorization number. Administrator will arrange for payment of authorized claim at that time. Administrator can be contacted Monday through Friday 9:00am to 8:00pm and Saturday 9:00am to 5:30pm EST, toll free at 1-888-270-5835.
- Once any authorization number is obtained and repairs are completed, all repair orders and documentation must be submitted to Administrator within sixty (60) days to be eligible for payment.
- Emergency repairs may be performed during non-business hours and MUST be reported the following business day. Reimbursement will be made pursuant to the terms and conditions of the contract, and coverage limits for covered claims.
- Except for emergency repairs, NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION FROM ADMINISTRATOR:
NVP DIRECT LLC
5755 Granger RD Suite 205
Independence, OH 44131
Customer Support: (888) 270-5835
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24/7 Roadside Assistance: {Roadside}
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Please keep a copy of this ID card in your vehicle at all times. |
VEHICLE |
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SELLING DEALER |
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SALE DATE |
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EXP DATE |
{Expiration42} |
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