Consultations: There is a $50 non-refundable fee for consultations. The fee is put towards the total cost if you choose to book with me. By selecting this service, you are provided with a 1-on-1 session to discuss what silhouette/style you want to achieve, fabric selection, and custom measurements. This guarantees you the perfect fit for your garment. If you decide not to book, no worries. Your fee will cover the cost of the consultation.
Booking: When you're ready to book, a 50% deposit is required. All deposits are refundable (minus the consulation fee) for 24 hours from the date the deposit is made. After that, the process of creating your custom garment will begin and changes cannot be made. The remaining balance is due within the next 14 days.
Cancellation Policy and Miscellaneous Fees: No refunds will be provided and cancellations aren't accepted once work begins. Because this garment is custom made for you, I cannot accept returns or cancellations for any reason once I have started on your item. I'm committed to making this a wonderful experience for you, so please contact me at any time with questions or concerns. If alterations to a custom fit item is needed due to weight gain/loss, a $75 fee will be applied to the original cost quoted.
No Show Policy: After completion, your garment will be stored for a maximum of 14 business days. After 14 business days, you are in agreement to forfeit your item and payments made.
Timeframe: The turnaround time for your custom piece can take 4-6 weeks depending on the garment. The timeframe will be communicated if it takes more or less time.
Rush Fees: There are some instances where I may be able to create a garment within a short period of time depending on the item. Please reach out to me with your date and we can go over pricing for short notice requests.
Garment Creation Process:
After agreeing on final design, several fitting appointments may be required before your final pickup date. On pickup date, please allow up to one hour for any final alterations / finishing touches. Design changes requested after final design agreement will be subject to additional charges and / or delayed pickup date at the discretion of Crishell.
By completing the form below, you are in full agreement with the terms and conditions mentioned above.