• Please take a moment to share your thoughts on this training programme. Your views are valuable in helping us develop better courses and user experiences in the future.

    This questionnaire is completely anonymous, and your answers will not be linked to your training records in any way. We would, however, like to ask some background information about you, to help us better understand the results.

    Please do not use this form to ask questions or anything else that requires a response. Contact us instead via our website.

    (All questions marked * are required.)

  • Which of the various subjects covered in this course were the most RELEVANT to you? (Please rate the subject on each row with the option that best describes its relevance.)*
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  • Which of the various subjects covered in this course were the most IMPORTANT in helping you improve your own performance as a service provider? (Please rate the subject on each row with the option that best describes its importance.)*
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  • Have you already used the post-course Implementation Guide?

  • About you

    (Your answers to these questions are used only for statistical purposes.)
  • Your AGE?*
  • Your GENDER?*
  • Approximately HOW LONG have you worked in a customer service role, in total?*
  • Which of these best describes your current POSITION (or most recent one, if not currently working)? (Choose only one.)*
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  • What is your highest level of formal EDUCATION to date?*

  • About your IT equipment

  • Using what type of DEVICE did you complete this course? (Select all that apply.)*
  • Using what type of INTERNET CONNECTION did you complete this course? (Select all that apply.)*

  • Don't forget to click 'Submit' before leaving this page.

    Thank you very much for sharing your thoughts with us!

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