Positive Posture Cafe+ Recliner Fix Form

Your product may have a problem that could result in the seat and backrest suddenly tipping back to the fully reclined position. Although no injuries have been reported to us, we are urging all customers to stop using the chairs until repairs are made. SERIOUS INJURY COULD RESULT. Because of this, we are upgrading all products that may pose this hazard. To initiate the upgrade, please provide all information requested below. Upon submission, you will immediately receive an email detailing next steps.

NOTES:
- You will be required to provide the serial number from your product. CLICK HERE to watch a video on how to locate the serial number.
- If you own multiple affected units, please provide serial numbers for each unit before clicking submit.
Your Contact Info
NAME*

First NameLast Name
PHONE NUMBER*
Please enter a valid phone number.Format: (000) 000-0000.
EMAIL ADDRESS*

Confirmation Emailexample@example.com
ADDRESS (Where product is located)*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
MAILING ADDRESS (If different than above)

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
PRODUCT INFO
CLICK HERE to watch a video on how to locate the serial number.
Cafe+ Recliner #1 Serial Number*
Cafe+ Recliner #1 Color:*
Cafe+ Recliner #2 Serial Number
Cafe+ Recliner #2 Color:
Cafe+ Recliner #3 Serial Number
Cafe+ Recliner #3 Color:
PURCHASE RECIEPT
Please upload a copy of your purchase invoice or provide store information below:

Cancelof
Store Name:
Store City/State

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
By agreeing to this statement, I understand that I must not use the backrest recline function of my chair until the upgrade is in place. Instead, I will abide by one of the following options:

Simplest Option: While it is in the fully upright position, unplug the chair from your wall outlet. This prevents all movement. You will still be able to sit in the chair in the full upright position.

Alternative Option: This option allows you to use leg extension, heat, and massage and disables the recline function. CLICK HERE to watch a video with step-by-step instructions.
I agree
Should be Empty:

Your Contact Info

PRODUCT INFO

PURCHASE RECIEPT