Family and their provider must read and sign the Family Selected Provider Process and Waiver of Provider Training below:
FAMILY SELECTED PROVIDER PROCESS
Provider Qualifications
First, the family identifies a provider for respite-care services. Family Selected Providers must:
- Be at least 18 years old.
- Not live in the same house as the respite-care recipient.
- Not be the biological parent of the respite-care recipient.
If the provider qualifies, congratulations! They are approved. They can provide services immediately.
Pay Rates
The family and provider will negotiate all pay rates. For services under 10 hours/day, use an hourly rate not exceeding $20.50 per hour. For services of 10 hours or more in a row, use a daily rate that does not exceed $205 a day. Providers must state the negotiated rates on each invoice.
Invoices
After receiving respite services, the family and Family Selected Provider must complete the Family Supports Program Invoice.
Both the family and the provider must verify the invoice. Pay close attention! Your signature confirms the invoice’s accuracy.
You may submit invoices weekly or monthly. We process invoices within 15 business days of receipt. Business days do not include weekends or holidays.
NEON must receive all invoices from the previous calendar year by January 31.
Required Paperwork
Family and Provider read and sign this Family Selected Provider Process Form and the Waiver of Provider Training Form (below).
- After completing and submitting this entire document, the family receiving respite services will get an email confirming submission.
- After completing and submitting this entire document, your provider will also receive an email. This email will include a link to complete the following:
- W-9 Form - Providers operate as independent contractors. We do not withhold taxes from earnings. We report earnings to the IRS through a 1099 form if a provider has earned $600 or more in a year. The provider receives a 1099 each year for their tax return.
- Direct Deposit form - Direct deposit is the only payment method. We do not send paper checks. If the provider’s banking information changes, they must submit an updated copy of the Direct Deposit Enrollment form.
Provider will also need to either upload or take a picture of the following documents:
- Driver’s License or State ID
- Social Security Card
- Voided Check OR Direct Deposit Enrollment Form from their bank (only if your provider is utilizing a checking account)
- If your provider does not have an email address, forms can also be found at https://neoncog.org/family-supports. Completed forms may be emailed to cuyfss@neoncog.org
Family Supports Program Allotment
NEON is not responsible for paying invoices that exceed your Family Supports Program allotment. It is your responsibility to track allotment spending. You will receive an Explanation of Benefits (EOB) identifying your remaining allotment. It arrives the month after you use any of your allotment.