SAC Appointment Booking Form

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Advice Appointment Request Form

Support & Advice Hub, Newcastle University Students' Union
Welcome to the Support & Advice Hub

Please use this form to request a housing or academic advice appointment with the Support & Advice Hub (Students' Union). We will begin with some initial questions to determine who you are, if you're eligible to use the service, and if you’ve previously booked with us. This helps you save time by not providing data unnecessarily.

The Support and Advice Hub is closed from 4pm on the 18th December until January 5th 2026 due to the Winter Closure. If you are contacting us during this time, we will be able to respond to your query when we return, we appreciate your understanding during this time. 
  
In the meantime, please take a look at our webpages which you may find helpful: https://nusu.co.uk/support/  
  
Please see this article for more information on the Students’ Union Winter Closure which links to services who may be able to support you during our closure: https://nusu.co.uk/news/article/holiday-building-info

If you have a general enquiry or welfare enquiry about the hub, please fill in the General Enquiries form.

Your Data

By completing this form, you are acknowledging and accepting our privacy policy and service standards. If you are interested in what we do with your data, you can view the following:

Tell Us Who You Are*
Ok, so...

This is a student-led service and we are not insured/licensed to advise the public, so we would not be able to process an appointment for you in this instance.
Ok, so...

As a prospective student, we can only provide student funding advice for you.
Have you had an appointment with one of our advisers before?

YesNo
Which adviser(s) have you spoken with?*

Ruth GibsonAlexia DutertreKallum HancoxUnsureNone of the Above
Is your current issue the same as a previous appointment you have had with an adviser?

I have a new issueIt's the same as previous appointment(s)
Ok, so...

Rather than booking another appointment with us, you can directly contact the adviser you have been dealing with via email. You can email our Administrator at supportandadvice.union@ncl.ac.uk if there is a reason you can’t contact the adviser. If you have a complaint about our service, please follow the NUSU Complaints Procedure

Which area of advice does your issue or query concern? (you can select multiple)*

HousingHousing (Contract Review)AcademicOther
Contract Reviews

NUSU does not accept any responsibility for the choices you make with regards to housing, signing of contracts or any other legal documents. The Support & Advice Hub adviser will review your contract as the staff are experienced in reading housing documents but they are not legally trained or qualified. If you have concerns about your contract or do not understand any part of it, you should seek professional Legal Advice. NUSU is not commenting on the suitability or standards of the property you choose. The Support & Advice Hub Review service is not intended as a suitable substitute for you reading the contract yourself.
I agree with the statement above.*

Yes
If 'Other', please state
To help us with a housing issue, please give our advisers us as much information as you can about the property your issue concerns (Include postcode):*
What Tenancy Deposit Scheme are you on? (optional)
Details of Issue you need advice on*

0/30
If appropriate, please provide us with documents that might help the adviser understand your issue ahead of the meeting (for example: Tenancy Agreement, Appeal Draft, Terms & Conditions)

Cancelof

Conflict of Interest Statement
The Support & Advice Hub, on occasion, is faced with a conflict of interest e.g. whereby the advisers know the student personally or two or more students contact us with regards to the same issue but they are in dispute. We will consider each case in its own right but our responsibility will lie with the first presenting client. We may not be able to explain to you why we cannot see you for confidentiality reasons. We accept this may be difficult to understand but we have to maintain a professional and balanced service. Otherwise, we will try to provide you with details of a referral agency that can help you.
Are other students involved in your issue/query?

YesNo
Please let us know who they are, in reference to your issue*

Personal Contact Details
We want to to ensure we have up-to-date contact information for you – taking this ahead of the appointment prevents time being taken up in the appointment collecting this. If you want to know why we take certain information (data) this is covered in our Privacy Policy
Full Name*

First NameLast Name
Your Student Number*
Not the B-number. Your student number will probably begin with the first two numbers of the year you started, for example 2020 = 20xxxxx
Name Pronunciation (optional)
Pronouns*
Do you need to update your contact information/preferences, or course information from your previous appointment?*

No ChangeUpdate Contact InformationUpdate Course InformationUpdate Contact & Course Information
Nationality (optional)
Do you have any caring repsonsibilities?*
Date of Birth (Day-Month-Year)*

DayMonthYear
Date
Date of Birth

MonthDayYear
University Email*
Alternative Email*
Mobile/Phone Number
Please enter a valid phone number.
Can we leave you a message?*
Preferred contact method (post-appointment)*

Course Details
As NUSU is not a department of the University we can’t pull your data across, so we need to ask you about your academic information. We use this information to monitor which students use our services, as well as to aid us with the academic advice you may want from us.
You have stated that your course and degree details have not changed since your previous appointment. Please proceed if this is correct.
Degree Status*
Course Information*
Degree Status*
Course Information*

Do not make changes to this form without first consulting Nat