Payment/Financing Policy
All payments/co-pays for services is expected on the day of your appointment. We accept cash, money orders,
debit cards, and all major credit cards including: MasterCard, Visa, Discover, and American Express. We will not
accept checks as a form of payment for new patients. We will ONLY accept personal checks from established
patients that have a good payment history with our office. If you are eligible, you can finance your treatment
plan. Our office offers treatment financing through non-affiliated, third-party lenders (such as CareCredit & Citi
Health). This is based on credit approval and offers no-interest promotional plans. This will allow patients to
continue their treatment while making low monthly payments. All applications can be filled out right here in our
office and all decisions are instant.
Treatment Plan Estimates
Our office prepares a Treatment Plan Estimate so that patients can understand the estimated costs of their
recommended treatment prior to its start. The Treatment Plan Estimate is a good-faith attempt to predict the cost
of your treatment based on the facts known to us when the estimate is made. As your treatment progresses, your
dentist may determine in consultation with you that different or additional treatment is necessary and your
financial responsibility may change.
Insurance Policy
This office accepts insurance, however, I understand that it is solely my responsibility to confirm which treatments or
procedures are covered and/ or paid by my insurance (including, but not limited to, any applicable deductibles,
exclusions, and annual or lifetime maximums.) As a courtesy, Merchant Walk Dental will attempt to verify my
insurance coverage from the information that I provide and will file a claim for each visit. I am required to pay the
estimated portion of any procedures or treatment that will not be covered by my insurance in full the day of
service is rendered. I understand that insurance claims will only be filed if I provide Merchants Walk Dental with my
correct social security number and/or insurance identification number. Merchants Walk Dental will estimated what
my balance will be, and I understand that although I pay my estimated patient balance on the date of service,
the insurance estimate may differ from what my insurance carrier ultimately pays. There is no guarantee of
payment until a claim has been processed. I will be responsible for any amounts not paid by my insurance for any
reason, and I may receive a bill/statement for any balance due which will mailed immediately payable upon
receipt.
Account Balances/ Collections
All account balances over 30 days will incur an interest charge at the maximum rate allowed. I understand that I
will be charged the maximum service charge allowed by law for any returned check, electronic transaction or
any debit sent or provided at Merchants Walk Dental. I must inform Merchants Walk Dental, in writing, of any
concerns, questions, or disputes that I may have concerning the treatment or charges in a timely manner but not
more than 30 days from either the completion of a procedure or awareness of dispute. I understand that if I fail to
pay my account upon it becoming due, Merchants Walk Dental may report my account to credit rating bureaus
or to a collection agency and/or take legal action against me for full payment, including but not limited to all
related reasonable attorney fess, collection and/or court costs.
Discontinuing Treatment/ Refund Policy
Our office will refund any amount paid for treatment that you did not receive. However, I understand if I
discontinue treatment for a requested procedure, including but not limited to partials, dentures, crowns,
bridgework, or whitening trays, I remain responsible for paying all lab related costs for materials and services that
were incurred before I discontinued treatment. All related costs will be deducted from any refund in which I may
be entitled for discontinuing treatment and I may receive a bill/statement for a balance due. Patients requiring
crown or bridge services may cancel treatment with no charge prior to natural teeth being prepared or altered
for the prosthetic. All Refunds will be processed back to the original form of payment, except cash payments will
be refunded by check.
No Show/Cancellation Policy
I understand that I will be charged $30 for any no call/no show appointments. If you are unable to keep your
appointment, kindly give a 24 hour notice, or our office has the right to charge.