Across NW London a range of different community eye health services are being provided to patients through contracts with local providers.  At the moment the way local people access and how GPs refer patients for this kind of treatment varies across eight boroughs: Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. This has led to inequality and inequitable access for patients.

Community eye services allow patients to be seen away from the hospital for review and regular monitoring of eye conditions. This includes identifying patients who have conditions including cataracts (which can affect patients vision) and raised eye pressures which could be a sign of glaucoma. The services help support patients by picking up degenerative eye diseases early. Community services also help with the management of some minor eye conditions (e.g. red eye, non specific irritation to the eye and foreign body and emergency contact lens removal.

Our aim is to ensure that community eye health services are easy for GPs to refer into, providing the same level of access and equitable provision for all patients in NW London.

We want to find out from you about how the current service is working for residents and what might make it work better. This will help the NHS design and improve how services work for patients and clinicians as well as reducing the differences between our boroughs.

This survey should take no longer than 10 minutes to complete.

We look forward to receiving your feedback.

Why we are asking you to complete this form

NHS North West London is committed to promoting equality and eliminating unlawful discrimination, and we are aiming to achieve diversity in the range of people we involve. You do not have to answer these questions, and we understand that some of this information is personal and sensitive in nature. However, gathering this data helps us to know if we are succeeding in involving different groups of people, and to change our approach if some groups are not represented.

Data protection

The information you provide is anonymous and will not be stored with any identifying information about you. We may use anonymised statistics and data to inform discussions about improving the diversity of our patient safety partners and inclusivity of participation opportunities, but no information will be published or used in any way which allows an individual to be identified. All details are held in accordance with the Data Protection Act 1998.

The information that we are asking you to provide is informed by our duties under the Equality Act 2010, and includes information about your age, race, sex and sexual orientation.

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