Propane Customer Survey-2023

Propane Customer Survey-2023

Submit all responses by April 15th, 2023
Name(s) on account

First NameLast Name
Do you have any account updates that we should be aware of? (i.e. cell phone instead of land-line, name change, vacancy of dwelling we deliver to, etc.)
If you became a customer within the last 5 years, how did you hear about Belgrade Co-op?

Website SearchFacebookNewspaper AdRadio AdConvention BoothBillboards/tank signsBelgrade Co-op employeeWord-of-MouthChange of OwnershipOther
What appliances do you use propane for? (check all that apply) Please indicate if you have multiple tanks

FurnaceWater HeaterFire placeCook stoveGeneratorCorn dryerShop/ Garage heaterWall heaterSwimming poolClothes dryerOther
DID YOU KNOW??

There are rebates available through MN Propane Ass'n when you switch to select propane appliances! For more information visit https://discoverpropanemn.com/rebates/ or contact our office at (320) 254-8231.
On a scale of 1-5, 1 being very dissatisfied or not likely at all and 5 being extremely satisfied and very likely, how do you rate your experiences with Belgrade Co-op?
Interactions with Office Staff:
Friendly and courteous

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Knowledgeable in answering your questions/concerns

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Can connect you with the appropriate person for your inquiry

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
If you had a problem, was it resolved in a satisfactory way?

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Interactions with delivery staff:
Friendly and courteous

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Knowledgeable in answering your questions/concerns

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Can connect you with the appropriate person for your inquiry

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
If you had a problem, was it resolved in a satisfactory way?

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Deliveries are made in a timely manner

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Interactions with Service Department Staff:
Friendly and courteous

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Knowledgeable in answering your questions/concerns

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Can connect you with the appropriate person for your inquiry

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
If you had a problem, was it resolved in a satisfactory way?

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Service work scheduled in a timely manner

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Website:
Easy to navigate

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
You would consider visiting the website again

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
You find the information I need/want

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
If not, please explain:
Overall Satisfaction:
I would recommend others to use Belgrade Co-op as a propane supplier

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Why do you choose Belgrade Co-op as your propane supplier?
By checking this box, I am agreeing to allow Belgrade Co-op to quote all or a portion of my response for use in promotional flyers and online marketing. I am aware that my first name and city of residence may be listed with the quote.

Yes, I agree
If you would like to sign up for online account access (Co-op Connect), please provide your email address and we will send you an email with a link to get your account started!
Further questions & comments
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Propane Customer Survey-2023

On a scale of 1-5, 1 being very dissatisfied or not likely at all and 5 being extremely satisfied and very likely, how do you rate your experiences with Belgrade Co-op?

Interactions with Office Staff:

Interactions with delivery staff:

Interactions with Service Department Staff:

Website:

Overall Satisfaction: