WRTS Australia NDIS Service Agreement

Changes to this Service Agreement and Ending this Service Agreement: If changes to the supports or their delivery are required, the parties will agree to discuss and review this Service Agreement. The parties will agree that any changes to this Service Agreement will be in writing, signed and dated by the parties. Should either party wish to end this Service Agreement, they must give 24 hours notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived. Please Note: without this NDIS Service Agreement completed and within Plan Dates, you will be listed as a Self Managed Participant and will be responsible for payment of services or required to pass the invoice off to the correct Plan Manager or NDIA yourself. We are unable to submit invoices for payment to Plan Managers or NDIA without a current Service Agreement in place.

Feedback, complaints and disputes: If the participant wishes to give the provider feedback or wishes to make a complaint, the participant can speak to Marcus Johnson on (03) 9042 3115. If the participant is not satisfied or does not wish to speak to this person, the participant can contact the NDIS by calling 1800 800 110, or visit one of their offices, or by heading to www.ndis.gov.au for further information.

Good and Services Tax (GST): For the purpose of GST legislation, the Parties confirm that: A supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participants NDIS plan currently in effect under section 37 of the NDIS Act. The participant's NDIS plan is expected to remain in effect during the period the supports are provided. The participant/participant's representative will immediately notify the provider if the participant's NDIS plan is replaced by a new plan or the participant stops being a partcipant in the NDIS.

NDIA Managed: If the funding for any supports provided under this Service Agreement is managed by the National Disability Insurance Agency, the participant has nominated the NDIA to manage the funding for supports under this Service Agreement. After providing those supports, the provider will claim payment for those supports from the NDIA.

Self Managed: If the participant is SELF MANAGED the participant will pay at the time of booking in the service and they will be given a TAX RECEIPT once the service has been paid for to claim with the NDIS.

Plan Managed: If the participant is PLAN MANAGED, the third party can claim directly from the budgets in the participant's plan to pay the provider on behalf of the participant. The participant/participant's representative will need to provide We Rock the Spectrum with the details of their Third Party Financial Intermediary. We Rock the Spectrum will then be in contact with the Third Party Financial Intermediary to sort payment.

The NDIS and WRTS Service Agreement: This Service Agreement is made for the purpose of providing supports under the participant's NDIS plan. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to: Support the independance, social and economic participation of people with disability and enable people with disability to exercise choice and control in the pursuit of their goals.

Cancellation Policy and Cancellation Fees: Participants are advised that Service Providers need to have business arrangements in place to minimise the risk of cancellation, 'no shows' or late charges to the dellivery of a scheduled support. The required time period for changes to agreed appointments, the rescheduling of appointments and cancellations is a minimum of 2 full days (48 hours). Participants will be charged 100% of the service fee for a short notice cancellation of less than 2 days or no show.

Failing to keep an appointment and no shows: Where a participant fails, without notice, to keep the scheduled appointment for the support, the service provider must make every effort to contact the participant to determine whether there is an additional problem (e.g., the child has fallen ill or there is a sudden breakdown in the informal supports or additional support is likely to be required). Where a participant fails to keep 3 or more scheduled appointments the Service Provider may bring the Service Agreement to an immediate end by formal notice to the participant. Where a participant frequently 'does not show' or is frequently late for a support, the provider may either put in place suitable individual arrangements to maximise the likelihood that the person will receive all their required supports, and/or notify the Agency that a Plan Review is required and/or prioritise supports for other participants over the participant who does not show, at their discretion.

Service Provider Cancellation and Participant and/or NDIA liability: Where the Service Provider is unable to deliver the required support at the agreed time (due to staff illness, equipment failures, circumstances beyond control) the Service Provider shall provide to the participant the next most immediate available appointment suitable to the participant. No fee is payable by the NDIA or the participant, for cancellation by the Service Provider or the Service Provider's failure to deliver the agreed supports. No fee is payable by NDIA for a therapuetic support that is not delievered.

Deposits: NDIA does not permit collection of depositis, or money as a bond from participants that a Service Provider would retain in the event of cancellation of a support. As a Service Provider We Rock The Spectrum does not collect deposits or bonds form participants for NDIA funded supports but may collect deposits for non NDIA funded activities and programs in order that participants can guarantee their place in a specialised program.

WRTS Geelong Session Types:

Private Facility Hire/Private Sessions - Participants have full access to our sensory safe therapy designed equipment all with exclusive use of the facility. These sessions are aimed at building participants skills in a safe and secure community setting. Our facility remains closed to the public for these sessions, allowing everyone access to our equipment in relation to their individual listed goals. Support provided by parents/guardians/carers.Session Length: 1, 2, or 3 Hours.

We Rock Care (Private Hire with Support from WRTS Staff) - Participants have full access to our sensory safe therapy designed equipment all with exclusive use of the facility. These sessions are aimed at building participants skills in a safe and secure community setting. Our facility remains closed to the public for these sessions, allowing everyone access to our equipment in relation to their individual listed goals. Support provided by a WRTS Staff member. Session Lengths: 1, 2 or 3 Hours.

Open Play Sessions - Full access to our sensory safe and therapy designed equipment to empower participants and encourage interactions with like peers in a social setting. Our facility is open to the public to allow for social interactions in a community facility. Limited numbers per session. Support provided by parents/guardians/carers. Session Length: 2 Hours.

Rockin' Friends Groups and School Holiday Programs - Group sessions that aim to promote social skills all in a sensory safe environment. Small groups to promote friendship building and independence skills from families. Sensory activities included. Support provided by a WRTS staff member.

Birthday Parties - Birthday Party Packages CANNOT be funded with NDIS Funding. Please contact us for more inforamtion on these party packages.

Which of the following support services are you interested in? Information may be passed on to you for our upcoming Sessions and Programs.

Open Play SessionsPrivate Facility HirePrivate Facility Hire with a WRTS Staff MemberSchool Holiday ProgramsRockin' Friends Groups - WeekendsRockin' Friends Groups - After SchoolSpecial Events (eg: Christmas, Easter, etc)

We Rock the Spectrum are approved in the below funding categories. Please check your NDIS plan to see how much funding you have and what area you have a budget available for We Rock the Spectrum services. For Plan Managed Participants, we do recommend you contact your Plan Manager for clarification on Funding Categories. Please select from the following funding categories that you have funding available in, please take note of the additional notes included in each category outline:*

Core Supports - Group ActivitiesCore Supports - Access Community Social and Rec ActivitiesCore Supports - Community Social and Recreational ActivitiesCapacity Building - Community Participation ActivitiesCapacity Building - Innovative Community ParticipationCapacity Building - Skills, Development and Training

If, for any reason, your invoices are rejected by Plan Managers or NDIS for sessions that have already been delivered, you will be responsible for payment out of pocket and then any further follow up and reimbursements will be your responsibility. Please note, failure to accept these charges may result in bookings being cancelled.*

Yes, I understand and accept these charges.No, I do not accept these charges.

GROUP PRICING GUIDELINE. Effective Jan 1st 2024. I understand that new NDIS Pricing Guidelines require WRTS to outline costs in our invoicing and breakdown the fees for Support Hours/Session Cost, Gym Capital Costs, Non Direct (Non Face To Face) Planning and Preparation Time, Individual Tailored Supports (if any) and Activity Based Travel Costs (where required). These new line items will be outlined in our Group Invoices and will slightly alter total pricing per session.*

Yes, I understand and accept these charges.No, I do not accept these charges.

LATE COLLECTION FEES. I understand that if, for any reason, the collecting adult is late to collect my child/participant, I will be charged a late fee of $2 per minute. If this occurs, late fees will be invoiced separately for the date I have collected late. NDIS does not fund late collection fees. (Only Valid for Drop Off Sessions).*

Yes, I understand and accept these charges.No, I do not accept these charges.

ADMINISTRATION FEES. I understand that if my account is not settled by the due date listed on each individual invoice and requiring WRTS to follow up or resent reminders, there will be an administration fee added. This fee will be $10 per invoice for each reminder sent, Administration fees will be sent directly to the family and not claimable through NDIS Funding. Effective February 1st, 2024.*

Yes, I understand and accept these charges.

SERVICE BOOKING: Please let us know an amount to allocate within a Service Booking for your child. This is mandatory for all NDIA Managed Participants and may be recommended for Plan Managed if you use a variety of services. A Service Booking allows you to allocate a certain amount of funds within your plan to specific services. If you are unsure, please send us an email to discuss further, or give us a call.

Please enter a $$$$ amount. e.g $1000

We Rock the Spectrum Australia - NDIS Service Agreement