ORDER STATUS

You can find the status of your order by logging in to your account and viewing your order history.

Click here to look up your order.

IMPORTANT SHIPPING INFORMATION:

We manufacture in small batches and may not have all products available at the time of purchase. Your order will ship when all items are available. Although rare, this means your order may not actually ship for up to 2 weeks from when it was placed. We make every effort to ship within 48 hours but product shortages do occur and will delay shipping.

The shipping option you selected during the checkout process indicates shipping times only, once the carrier has your package. This does not include our warehouse processing time. If you select 2 or 3 day shipping, this is the shipment time in transit and does not guarantee that you will receive your order in 2 to 3 days.

Our Customer Service does not have any additional specific information regarding your order and will only be able to tell you if it has shipped or not.

If you still have questions or need further assistance with your product, please click NEXT below to continue to contact our customer service team.

SHIPMENT DAMAGED OR ITEMS MISSING

1. Product arrived damaged or items missing:

CLICK HERE TO SUBMIT YOUR DAMAGE CLAIM.

2. Product was not what your ordered:

Click NEXT below to continue to contact our customer service team.

3. You ordered the wrong product by mistake:

You can ship back unopened product that you do not wish to keep once approved by our support team. You must notify us within 5 business days. There is a 20% restocking fee and the cost of the shipment will be deducted from your return. Click NEXT below to continue to contact our customer service team.

If you still have questions or need further assistance with your product, please click NEXT below to continue to contact our customer service team.

PRODUCT EXPIRATION / LOT NUMBERS

All our product expiration dates are encoded in a lot number stamped on the product package.

To view product shelf life or to locate the lot number, please click here to view our online guide.

If you still have questions or need further assistance with your product, please click NEXT below to continue to contact our customer service team.

SHIPPING COSTS

Shipping charges are based on your ship-to address. You can view estimated shipping fees during checkout. Please add all items to your shopping cart and proceed to checkout in order to view shipping fees.

Our customer service staff is unable to provide shipping estimates or "ball park" quotes since shipping is weight based and determined by your address.

If you still have questions or need further assistance with your product, please click NEXT below to continue to contact our customer service team.

INGREDIENTS / PRODUCT FORMULAS

The list of ingredients for all products are listed on the product detail page. We also include links to our Safety Data Sheets.

If you still have questions or need further assistance with your product, please click NEXT below to continue to contact our customer service team.

DO YOU PROVIDE SAMPLES?

We're sorry, but unfortunately we do not offer samples.

If you still have questions or need further assistance with your product, please click NEXT below to continue to contact our customer service team.

BE A WHOLESALE DISTRIBUTOR

If you are a business looking to resell our products, you can apply to be a wholesale distributor.

Product data and pricing will provided to you after your application is received and approved. We do not provide product data or pricing if you have not been approved.

We DO allow wholesale customers to sell on Amazon, however we do not ship directly to Amazon on behalf of resellers. It is acceptable if we ship to you and you manage the logistics to resell on Amazon.

Additional information is all outlined in the application link below.

CLICK HERE TO SUBMIT YOUR APPLICATION

After reviewing the information above, if you still have questions or need further assistance, please click NEXT below to continue to contact our customer service team.