Associations and State Agencies: Sponsor Free CQL Webinars

Please Note: You must be an employee/representative from an association or state agency to sponsor a free webinar. Individual provider organizations, for-profit companies, or other entities are not eligble to sponsor free webinars.

If you are not eligible to be a sponsor, we encourage you to contact your state agency or provider association about these free webinar offerings and request that they complete this form.

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Request Webinar Topic(s)

Please check the box next to the webinar topic(s) that you would be interested in offering to human services organizations. After you click to select the topic, the full title and description of the webinar will display below these checkboxes, so you can learn more about the content that will be covered.

Proven Practices For Confronting DSP Workforce Issues

We all know the issues impacting the direct support professional (DSP) workforce. Recruitment challenges, low retention, high turnover, insufficient wages, a lack of professional development opportunities – the list goes on. So we’re aware of the problems, but what about the solutions? Where do you start? How do you know they’ll have the desired impact?

In this presentation, we’re sharing more than a dozen innovative programs that organizations across the country have put in place to confront DSP workforce issues. From introducing creative recruitment strategies, to improving employee retention, and expanding recognition efforts throughout the year, you’ll leave this session with action steps that can produce results. We’ll also present data that demonstrates how investing in your DSPs can improve quality of life for people with disabilities who receive your services.

The ‘Right’ To An Effective Human Rights Committee

Everyone has rights! And when it comes to the human services field, Human Rights Committee (HRC) play an integral role. These committees promote and protect the human, civil, and legal rights of people with disabilities who are receiving services.

So what are the roles and responsibilities of an HRC? Who should all be the members of it? How can you avoid common pitfalls in both establishing and maintaining the committee?

In this presentation, you’ll receive answers to all these questions and many more! We share strategies you can use for creating your committee, ensuring it’s asking the right questions, and avoiding ‘danger signs’ that regularly occur in the disability services system. We’ll also share some eye-opening data about the relationship between fair treatment and overall quality of life. You’ll leave this presentation with specific action steps you can put in place “right” away!

Using Data To Drive Decision-Making

As Albert Einstein once said, “Not everything that counts can be counted, and not everything that can be counted counts.”

Organizations have access to a wide range of information and data from across all of their important systems. Collecting and analyzing this data can support organizations to be more efficient and effective, by making data-informed decisions.

What is the impact of your new employment initiative? Which residential settings are connected to better outcomes for people receiving services? How do your programs affect the way people establish and maintain relationships?

By analyzing data collected through CQL tools, here are just a few various examples of what we have found:

• The number of injuries for people with intellectual and developmental disabilities was 54% lower when organizations respect people’s concerns and respond accordingly.
• Only 59.6% of organizations supported people with intellectual and developmental disabilities to decide when to share personal information.
• People with intellectual and developmental disabilities who choose where they live are 2.4 times more likely to perform social roles.

In this session, attendees will learn all about the different sources of meaningful data. Then, we’ll detail how to analyze that data to better understand what it all means. And most importantly, you’ll find out how to leverage it for decision-making at the individual and organizational level. By the end of this presentation, you’ll be able to ensure what you’re “counting” … actually counts!

Using Appreciative Inquiry to Shift Culture and Spark Transformation

The human services field is rooted in compliance-based models that are built on evaluations and assessments. With this model, shortcomings and weaknesses are provided much greater attention than the assets and proficiencies of an organization. It can be difficult to focus on best practice and possibility for the future when faced with myriad day-to-day challenges and hardships.

Appreciative Inquiry is a transformational process to enact positive change and is used across all sorts of industries, with origins outside of the human services field. It shifts the outlook from a deficiency-driven approach where the spotlight is on problems and what’s not working. Instead, it focuses on identifying and amplifying an organization’s strengths, and applies lessons learned from those strengths to areas where there is opportunity to improve.

Appreciative Inquiry focuses on strengths versus weaknesses to turn perceived deficiencies into innovation. Join us in the session, ‘Using Appreciative Inquiry to Shift Culture and Spark Transformation,’ as we explore what Appreciative Inquiry is, why it’s important, and how it can be used by provider organizations. You should attend this presentation if you’re looking for a fresh approach to shift your culture and spark transformation!

Leveraging Social Capital To Improve Quality Of Life

Social Capital involves the connections people create and the resulting trust, reliance, and reciprocity that comes out of those relationships. Especially in the human services system, there are distinct benefits for supporting people with disabilities to build social capital in their life. Through Personal Outcome Measures^® data, we find that only 38.8% of people with disabilities had outcomes related to Social Capital present in their lives, including areas like community, relationships, friendships, social roles, etc.

This session will help you in understanding, identifying, and improving Social Capital. Attendees will leave with specific strategies to support people in establishing connections, nurturing relationships, and living better lives. We’ll also share examples of people moving beyond being in the community, to actually being a part of the community.

Inclusion Practices: From Onboarding To Boards

National self-advocate Tia Nelis sums it up perfectly - “The best experiences are ones where you really feel included and where you are not just given smaller, unimportant things to be part of."

So how can provider organizations ensure that people with disabilities aren’t just on a committee or a work group, but act as a contributing member? Whether it’s hiring new staff, directing employee training, or influencing organizational decision-making, it's essential that people with disabilities have a 'seat at the table' in a meaningful role.

But where should an organization start? What approaches will promote inclusive practices? How can you ensure these encompass all facets of organizational life?

Through this session, you’ll discover how to enact change so that people with disabilities play a prominent part in various groups. We’ll talk through dozens of different strategies, explore best practices, and reveal the pitfalls to avoid. Attendees will also learn about practical application through real-life examples of organizations that are having success involving inclusive approaches.

Promoting Informed Choice Through “The Three E’s”

The Three E's - Education, Experience, and Exposure - is the foundation for informed choice. The knowledge we gain, situations we come across, and observations along the way, all help us as we encounter new circumstances, make decisions, and adjust to the world around us. The Three E's are especially relevant to people with intellectual and developmental disabilities (IDD) considering that their choices are regularly limited or even completely restricted.

In this presentation, we describe the role that the Three E's can play in the lives of those with disabilities in promoting choice, advancing self-determination, and protecting independence. You’ll hear real-life stories of how different provider organizations are using the Three E’s to positively impact people’s lives. Finally, we’ll share data that demonstrates the direct impact that Education, Experience, and Exposure can have on quality of life outcomes.

Introduction To The Personal Outcome Measures^®

“Over the past 20 years, we’ve used the Personal Outcome Measures^® in various ways such as taking action, shifting agency policy, developing plans, and celebrating goals,” says Jennifer Stavenhagen, Director of Quality & Incident Management for The Adirondack Arc.

The Personal Outcome Measures^® (POM) is a powerful tool to ensure supports and services are truly person-centered. In a POM interview, people receiving services share information about the presence, importance, and achievement of outcomes. Their support providers then discuss the services that the organization has in place for those outcomes. These interviews cover quality of life areas involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more.

The insight gained during a POM interview can then be used to inform a person-centered plan, improve individualized supports, track progress, and assess effectiveness. At an aggregate level, agencies can use this data to analyze initiatives, evaluate organizational priorities, and report results to stakeholders.

In this overview presentation, we’re exploring the Personal Outcome Measures^®. Attendees will learn about the tool, its factors and indicators, and how to leverage it to improve the quality of your services and the quality of life for people who receive them. We’ll also share eye-opening data collected through the POM and describe what it means for transforming supports.

Introduction To The Basic Assurances^®

“The Basic Assurances^® have provided a framework to help us know the right things to measure. We chose to orient our quality manual around the Basic Assurances^®. By doing this, we are able to better evaluate the quality of our services and see areas we can improve,” says Megan Moore-Stevens, Residential Director for MMI Residential.

The Basic Assurances^® is a tool to evaluate successful operations involving the health, safety, and human security of people receiving services, as well as areas such as natural supports, social networks, employment, and more. Through 10 factors, 46 indicators, and hundreds of probes, the Basic Assurances^® provide organizations with guidance for ensuring that systems translate into actual practices to positively impact the lives of people with disabilities.

After attending this presentation, you’ll learn how the Basic Assurances^® create the building blocks for organizational transformation. We’ll describe different ways you can use the tool for identifying, evaluating, and improving quality across your agency. Attendees will leave this session knowing why hundreds of human services providers throughout the globe use the Basic Assurances^® to make a positive, long-lasting impact on policies, procedures, and especially practices.

Scheduling Preferences

Please use these fields to give us additional insight into when you would like CQL to conduct your free webinar(s). This information is only used to provide some initial ideas into scheduling. CQL will work with you directly to determine the exact dates and times.