BOOKING POLICY
To book any service, we require a non-refundable retainer fee to reserve the requested date & respective time slots. This fee counts toward your total balance for services, and the amount would depend upon which service is booked. No service will be scheduled without a retainer fee. Simply submitting this inquiry form does not secure your date.
HOW TO PAY & PAYMENT INFO
The retainer fee is paid remotely from your location via electronic payment invoice. Any and all payments are non-refundable. We use square to issue payment invoices and also accept Venmo and Cash App for payment.
IN-STUDIO POLICIES & GUEST RESTRICTIONS
Please bear in mind there are 2 artists in our studio; due to limited space in the waiting room, we recommend coming alone to your studio appointments to maximize comfort for all clients. Clients who bring more than 1 person with them will be asked to come back at a later time slot with the correct amount of persons (if available.) Children under the age of 12 are not permitted without consent of artist due to studio hazards and liability. If artist consents, Bella Vita Artistry and all associates are not liable for any injuries or losses that may occur. Failure to follow these policies may result in your appointment being rescheduled to another day entirely.
CANCELLATIONS & TARDINESS
You may cancel services at anytime, however doing so forfeits any and all retainer fees or payments made. The retainer fee for any service is non-refundable, but refunds may be issued at artist's discretion in situations where artist is unable to complete services at no fault of the client. For studio appointments, there is a $10 rescheduling fee associated with switching any dates or times after retainer fee for services has been paid and appointment has been added to schedule. No exclusions. Retainer fees forfeited may not be counted towards any other services or remaining balances. For bridal bookings, client has up to 3 months prior to make changes or cancel services without penalty remaining or outstanding balances for bridal services canceled less than 3 months prior to ceremony are to be rendered upon notice of cancellation. There is a late fee of $25.00 for every 15 minutes tardy for in-studio appointments. After 15 minutes, we reserve the right to refuse service completely depending on the set schedule for the day. If you choose not to show up for your appointment after the retainer fee has been paid, you forfeit any and all payments towards your service.
ADDITIONAL FEES & INFO
There is a mileage fee associated with on-location services prior to the wedding. If you need us to come to you for your trial, the up-charge for that is $150.00 plus mileage. There is a 3.5% fee associated with using any card related payment methods, retainer fee invoices must be paid using card, Cash App, or Venmo, as all wedding makeup retainer fees and remaining balances. There is a $25 additional early bird fee for studio appointments with start times scheduled before business hours. (9am-6pm) If for any reason artist deems client to be threatening, harassing, demeaning, abusive, or all of the above; we reserve the right to cancel or refuse services with no refunds.