Luv Your Petz Key Policy 🔑
There are links to our favorite boxes at the bottom of the policy.
Even if you have electronic entry (like a garage keypad or smart lock), we still require a lockbox. Technology can fail, but a secure lockbox ensures we always have reliable access to your pets when they need us.
Why Lockboxes?
Safety: Your keys stay secured on your property.
Convenience: No need for us to pick up, drop off, or exchange keys between sitters.
Peace of Mind: If one sitter can’t make a visit, another trusted Luv Your Petz employee can step in without delays.
How It Works
Installation: Choose a secure location approved by you and Luv Your Petz (such as a wall-mounted location or a sturdy, permanent fixture).
The lockbox must be easy to reach — we won’t access boxes hidden under decks, behind bushes, or in hard-to-reach places.
The code you choose should be unique and not easily guessed.
Daily Use: Your sitter retrieves the key from the lockbox at the start of each visit and returns it at the end of each visit.
The lockbox is always locked securely before leaving.
Security: Your code is kept strictly confidential and only shared with authorized Luv Your Petz staff.
If there’s ever concern about unauthorized access, we’ll help you reset the code right away.
What If Something Happens?
If a lockbox or key is lost, it must be reported to Luv Your Petz immediately.
If the loss is due to sitter error, we will replace the lockbox or key at no cost to you.
Key Requirements:
If we currently hold your keys, we’ll place them directly into your new lockbox.
We require two copies of your house key inside the lockbox.
This ensures that if there is a mishap with the key (i.e. it’s dropped and can’t be found), we have a 2nd key to keep things right on track.
Lockboxes help us provide safer, faster, and more reliable care for your pets — giving you one less thing to worry about.
If you have any questions about choosing or setting up a lockbox, please reach out. We’re happy to guide you!
You can purchase lockboxes at any hardware store and, of course, on Amazon.
We like these lockboxes from Amazon best:
Lockbox with hard shackle.
Lockbox with flexible cable.
Wall mount lockbox.
If you have a lever handle and want to put the box on your door, get a Lockbox Buddy.
These boxes have plenty of room for multiple keys, key cards and remotes.
Please let us know when you install your box. We will need to know the location and code.
Thank you!
Your Luv Your Petz Team
🐶🐥🐴🦎😻🐾