1-How often do you ask for feedback from your customers?
a. Never
b. Rarely
c. Sometimes
d. Almost always
e. Always
2-How do you respond to negative feedback from customers?
a. Ignore it
b. Apologize and offer a solution
c. Offer a solution without apology
d. Offer a discount or compensation
e. Take it as an opportunity to improve
3-How do you ensure consistent quality of food and service?
a. We don’t
b. By following recipes
c. By training our staff
d. By regularly monitoring and evaluating
e. By constantly improving and innovating
4-How do you make your menu unique and appealing?
a. We don’t
b. By offering special deals and promotions
c. By featuring seasonal or local ingredients
d. By offering unique and innovative dishes
e. By constantly updating and experimenting with the menu
5-How do you keep your customers informed about new menu items and specials?
We don’t
b. By updating the menu boards
c. By handing out flyers or brochures
d. By emailing or texting our customers
e. By regularly posting on social media
6-How do you encourage repeat visits from customers?
a. We don’t
b. By offering loyalty programs or discounts
c. By consistently providing excellent service
d. By providing a memorable dining experience
e. By regularly introducing new menu items and specials
7-How do you personalize the dining experience for each customer?
a. We don’t
b. By remembering their name and favorite dish
c. By offering customized options
d. By providing recommendations based on their preferences
e. By regularly asking for feedback and adapting to their needs
8-How do you ensure that your customers have a seamless experience from start to finish?
a. We don’t
b. By having a well-trained and friendly staff
c. By having a clean and inviting atmosphere
d. By having a streamlined ordering and payment process
e. By regularly monitoring and improving every aspect of the dining experience
9-How do you reward customer loyalty?
a. We don’t
b. By offering loyalty programs or discounts
c. By providing exclusive offers and experiences
d. By recognizing and appreciating their loyalty
e. By regularly surprising them with special treats and bonuses
10-How do you measure customer satisfaction and loyalty?
a. We don’t
b. By conducting surveys or polls
c. By monitoring repeat business and referrals
d. By tracking customer feedback and comments
e. By regularly evaluating all aspects of the dining experience
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