I'd like to share an experience

Please share your recent good and bad experiences as a customer.

You can share as many experiences as you would like that you have had within the past three months. Submit one form for each separate experience.

How we will use these insights

We would like to better understand age and disability-inclusive customer experiences so we can see patterns of product or service outcomes across different needs groups, regions, industries, or channels. We will use this to help deepen understanding and catalyse progress.

We will share positive experiences associated with the brand / organisation’s name so that you can share what worked well with others who have needs like yours. This may help people across our community more easily find good solutions.

We won’t share negative experiences publicly with the associated brand name. Where we have a relationship with the brand, we will share the feedback directly to them to help them improve. We will also use the growing pool of insights to build up a deeper understanding of the impact of poor customer experiences. This can help improve awareness of current levels of exclusion and support positive, practical change.

Your consent

By completing this form and sharing this information with us you are giving Open Inclusion permission to use these insights as outlined in “How we will use these insights” above.  You will always remain anonymous. We conduct all studies in accordance with the UK Market Research Society Code of Conduct. 

Thank you for helping us better understand age and disability-informed experiences.