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Create Edmunds Support Ticket
1
Contact Name
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2
Account Name
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3
Phone Number
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Please enter a valid phone number.
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4
Email
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example@example.com
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5
Assistance with:
Support Team
Tech/IT Services Team
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6
Product Line
*
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MCSJ
BAS
Logics
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7
Tech/IT Reason
*
This field is required.
Please Select
Connect Issue
Data Vault
Disaster Recovery
Hardware Device
MCSJ Freezing
New Shortcut
Other
Remote Client Install
Server issue
Update
Please Select
Please Select
Connect Issue
Data Vault
Disaster Recovery
Hardware Device
MCSJ Freezing
New Shortcut
Other
Remote Client Install
Server issue
Update
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8
For all other services please click on one of the links below and submit a separate form:
Migrations/Installs
BAS UPDATE
MCSJ/LOGICS Version Upgrade
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9
MCSJ module you are working in
*
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Please Select
Accounts Receivable
Animal Licensing
Employee Self-Service
Escrow
Finance Super Suite
Financial Dashboard
Fleet Maintenance
Human Resources
Inventory
NJ Tax
Parks & Rec
Payroll
Permitting & Code Enforcement
Personal Property Tax
Real Estate Property Tax
Requisitions
Utility
Work Orders
System Wide
Please Select
Please Select
Accounts Receivable
Animal Licensing
Employee Self-Service
Escrow
Finance Super Suite
Financial Dashboard
Fleet Maintenance
Human Resources
Inventory
NJ Tax
Parks & Rec
Payroll
Permitting & Code Enforcement
Personal Property Tax
Real Estate Property Tax
Requisitions
Utility
Work Orders
System Wide
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10
BAS module you are working in
*
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Please Select
Animal Control & Shelter
AZ Clerk
CT Clerk
Foil
Golf
IFM
IFM Payroll
IPS
iTax
MA Clerk
Minutes Tracker
NY Clerk
PA Clerk
Parks & Rec
Tax
Utility
Website
Please Select
Please Select
Animal Control & Shelter
AZ Clerk
CT Clerk
Foil
Golf
IFM
IFM Payroll
IPS
iTax
MA Clerk
Minutes Tracker
NY Clerk
PA Clerk
Parks & Rec
Tax
Utility
Website
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11
Logics module you are working in
*
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Please Select
Cash Collections
Condor/Revenue
Eagle/Utility
Falcon (Fixed Assets)
Icobol Payroll
Kronos
Optimum
Phoenix
ViewPoint
System Wide
Please Select
Please Select
Cash Collections
Condor/Revenue
Eagle/Utility
Falcon (Fixed Assets)
Icobol Payroll
Kronos
Optimum
Phoenix
ViewPoint
System Wide
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12
Subject
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13
Final Subject
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14
Case Description
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15
Support Case Reason
*
This field is required.
Please Select
General
General
Please Select
General
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16
Business Hours ID
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17
Record Type ID
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18
Owner Queue Id
Will assign queue depending on whether the customer chooses Customer Support or Tech Services
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19
Final Module
Please Select
Accounts Receivable
Animal Control & Shelter
Animal Licensing
AZ Clerk
Cash Collections
Condor/Revenue
CT Clerk
Data Vault
Delphi
Eagle/Utility
Employee Self-Service
Escrow
Falcon (Fixed Assests)
Finance Super Suite
Financial Dashboard
Fleet Maintenance
FOIL
Golf
Human Resources
Icobol Misc
Icobol Payroll
Icobol Tax
Icobol Utility
IFM
IFM Payroll
Inventory
IPS
iTax
Kronos
Land Management
MA Clerk
Meter App
Minutes Tracker
Misc WIPP
Multi
MyTown
NJ Tax
NY Clerk
Online Forms
Optimum
PA Clerk
Parks & Rec
Payroll
Permitting & Code Enforcement
Personal Property Tax
Personal Property Tax
Phoenix
Real Property Tax
Requisition App
Requisitions
Resident Self-Service
System Wide
Tax
Utility
Utility Billing
Vendor Portal
ViewPoint
Website
WIPP IVR
Work Order
System Wide
Please Select
Please Select
Accounts Receivable
Animal Control & Shelter
Animal Licensing
AZ Clerk
Cash Collections
Condor/Revenue
CT Clerk
Data Vault
Delphi
Eagle/Utility
Employee Self-Service
Escrow
Falcon (Fixed Assests)
Finance Super Suite
Financial Dashboard
Fleet Maintenance
FOIL
Golf
Human Resources
Icobol Misc
Icobol Payroll
Icobol Tax
Icobol Utility
IFM
IFM Payroll
Inventory
IPS
iTax
Kronos
Land Management
MA Clerk
Meter App
Minutes Tracker
Misc WIPP
Multi
MyTown
NJ Tax
NY Clerk
Online Forms
Optimum
PA Clerk
Parks & Rec
Payroll
Permitting & Code Enforcement
Personal Property Tax
Personal Property Tax
Phoenix
Real Property Tax
Requisition App
Requisitions
Resident Self-Service
System Wide
Tax
Utility
Utility Billing
Vendor Portal
ViewPoint
Website
WIPP IVR
Work Order
System Wide
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20
Final Reason
Please Select
General
Connect Issue
Data Vault
Disaster Recovery
Hardware Device
MCSJ Freezing
New Shortcut
Other
Remote Client Install
Server issue
Update
Please Select
Please Select
General
Connect Issue
Data Vault
Disaster Recovery
Hardware Device
MCSJ Freezing
New Shortcut
Other
Remote Client Install
Server issue
Update
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