Help / Contact

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Source
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What would you like to do?* This field is required.Please select one of the following options. If you cannot find your order number, please select "Other".
Get an order Status
Edit/change the order content
Cancel an order
Change order billing or shipping address
Change order email or phone number
Change carrier or delivery method
Split an order in multiple shipments
Hold an order until a specific date
Make a claim
Return one or more products
Get a copy of my invoice
Get a copy of my order confirmation
Use breakage warranty
Use price guarantee
Other
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OtherPlease select one of the options below.
Return
Claim
Billing
Shipping
Other
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ReturnPlease select one of the options below.
Create a return
I have returned an item, but not heard anything
I have returned an item, but not received a refund
Other
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I have returned an item

To return an item, please create a retun via the website.

If you have returned an item without filling out the return form, the return department will not be able to process your return.

If you have returned an item without filling out the form, please fill out the return form via the webiste.

After a return has been received at the warehouse it is usually processed within 5-10 working days.

Refunds are usually completed within 5 working days after the return has been processed.

Please note that the times may vary depending on the season.
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I have returned an itemPlease confirm all below.
I have filled out the return form
I have returned the products
Tracking shows that the return has been received
It has been more than 15 working days since the return was received
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GET AN ORDER STATUS

Orders with all products in stock are usually shipped within 1-3 working days.

Estimated delivery dates for each product can be found in your order confirmation and directly on the product page.

Please note that the order will not be shipped before all products are in stock.

You have the option to change, cancel or split via your order confirmation or by logging into your customer account.
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GET AN ORDER STATUSWhat would you like to do?
Split my order and receive products already in stock.
Edit my order to remove or add products.
Cancel my entire order.
Get an order status.
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GET AN ORDER STATUS* This field is required.Please confirm at least one of the options below.
All products are in stock, but has not been shipped within 1-3 working days.
I have looked at the product pages, but was not able to find the delivery date.
My order was shipped more than 24 hours ago, but the tracking number is still not showing activity.
My order was shipped more than 24 hours ago, but I have still not received a tracking number.
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GET AN ORDER STATUS Please describe the issue.
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Large
Normal
Small
Ok
Ok
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SPLIT MY ORDER* This field is required.If one or more products in your order has longer delivery dates, it might make sense to split your order to receive some products faster than others. Note that extra shipping fees might apply, depending on your order size.
I confirm that my order should be devided into two shipments.
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CHANGE CARRIER OR DELIVERY METHOD

If you order has not yet been shipped, you have the option to change carrier or delivery method.

To change carrier or delivery method you need to edit your order.

You can edit your order by logging into your account or by following the instructions in the order confirmation.

Pressing next also gives you the option to look up and edit your order.
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EDIT OR CANCEL

To edit or cancel your order you need to follow the instructions in your order confirmation or login to your account via the website.

You may press next to look up your order with the option to cancel or edit via the order confirmation page.
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What would you like to change? Also allows you to change email and phone number
Shipping information Billing information
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Change your information Fill out the fields that should be changed
First name
Last name
Comapny
Street and house number
Post code
City
Phone number
Email
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Holding your order

If you are not able to receive your order at the expected delivery time, you have the possibility to hold your order until a specific date. The orderd products will be reserved for you and you will not be charged until the complete order has been shipped.
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Choose how long your order should be on hold * This field is required.The order will be released on the date you choose.
Date
Month
Day
Year
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Do you have an order number? * This field is required.
YES NO
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Other question* This field is required.Please type your question below.
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Large
Normal
Small
Ok
Ok
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How may we contact you?Please select at least one.
Email
Phone
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Phone Number Please enter your phone number.
Country Code
Area Code
Phone Number
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Email* This field is required.Email that was used for the order.
example@example.com
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Enter your order number * This field is required.You can find your order number in the order confirmation or by logging in on the website.
Please enter the exact order number. Example: XXX-XXXXX-XX
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In which languages may we answer you? * This field is required.Select as many as possible for a faster reply. Times are an estimate and may vary.
English
German
Danish
Swedish
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