Review Questions
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Review Questions
What is the retrofit kit meant for?
On serial number N2UL80801-0019 what burner is on the left and what is the part number?
Can we convert serial number 28NL31115-0409 to a ceramic burner unit? Why?
What is the part number for the center and end clips?
What is the lifetime warranty JotForm link?
What is the prefix for a Viking part number?
What is the water filter part number for the RVRF3361SS?
If a control panel for a Viking Range is NLA in our system what options are open for the customer?
What is the part number for the convertible pressure regulator for our Viking Ranges?
Who would you contact for small Viking appliances?
What company do we refer our customers to if they have a recall on their unit? Phone number?
Provide the Liquid Propane (LP) conversion kit for Model VGIC3054BSS
What do you put in the front of every part number in Syspro?
Which warehouse is the parts department main warehouse?
What is the supplier code for part number PJ010003?
What does NLA mean?
List a bin location that we can pick from?
What goes in the purchase order line?
What should be included in the order lines on every order besides the parts?
What is the handling fee code to charge any servicer with an account that calls and places an order?
How much is LTL shipping to a business address?
Is Nevada a taxable or nontaxable state? What account would you use to place an order for a customer in Nevada?
When looking up an online order, which set of numbers do you use?
How can you look up a customer's order if they don't have an order number?
Can you look up an order by a phone number or address?
How do you get the tracking number if the parts are not on backorder?
What does the detail line custom form function do?
What is the name on account number PIN006?
Who can update information such as an email or card information on our servicer's accounts?
What do you do if you come across an account on hold?
What information is in the notes of account JOS005?
What is the order number for the invoice 1720191?
What must happen for an invoice to be generated?
What is the Viking price discount, account number LAK006 receives?
What does the "Refund Freight" line mean?
When creating an RMA for a wrong part, what Problem Code would you use?
When creating an RMA for a defective part, what warehouse would the part be returned to? What would you put in the scrap line?
What is the credit note invoice on RMA 202099?
What was the reason for RMA 202142?
What website do you use to look up parts for Scotsman units?
Can we look up commercial units?
What is the drain pump part number on model number SCCG50MB-1SS?
What is our UPS account number?
When you submit a call tag, what do you do with the tracking number that is provided?
If a part is less than 20 dollars coming from California, would we create a call tag?
Why would we look up a tracking number through CH Robinson instead of UPS?
What is the website for CH Robinson?
What goes in the reference number when charging a card?
What is the company name on our receipts?
What is the model number listed under serial number c09070110296?
What parts were ordered under lifetime warranty on serial number BPPN70619-1030?
What is the WRID number for lifetime warranty under serial number 38QN60509-0477?
When cancelling an online credit account, do we have to fill out the credit request form?
When submitting a drop ship request, what should you change on the order?
If you request to cancel a drop ship, who should you talk to before you cancel the part or order?
How do you find the tracking number for Drop Ship orders?
Who has the website authorizedvikingparts.com?
If a customer calls and has an order number for a service, can we give them any information about that order?
What is our main use for Extranet?
What information from Syspro do we use in the extranet?
Please upload the correct file if you were creating a Request for Credit because RMA 201542 was not credited for shipping:
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