1-Does your restaurant have a point-of-sale (POS) system in place?
a. Yes, we have a modern POS system
b. Yes, we have an older POS system
c. No, we do not have a POS system
2-How do you manage your menu and pricing updates?
a. Manually, through printed menus and updating prices manually
b. Through our POS system
c. Through a separate menu management software
3-How do you handle customer orders?
a. Manually, through taking orders and writing them down
b. Through our POS system
c. Through a mobile ordering app or online ordering system
4-How do you track customer orders in the kitchen?
a. Manually, through writing orders down on paper or verbally communicating orders
b. Through our POS system
c. Through a kitchen display system (KDS)
5-Do you use any technology for customer communication and engagement?
a. No, we do not use any technology for customer communication
b. Yes, we use email or SMS for customer communication
c. Yes, we use a mobile app or online platform for customer communication and engagement
6-How do you manage customer data and insights?
a. Manually, through collecting information and storing it manually
b. Through our POS system or customer database
c. Through a dedicated customer relationship management (CRM) software
7-Do you use technology for inventory management?
a. No, we do not use technology for inventory management
b. Yes, we use a spreadsheet or basic software for inventory management
c. Yes, we use a dedicated inventory management software
8-How do you handle employee scheduling and shift management?
a. Manually, through writing schedules and communicating shifts
b. Through a spreadsheet or basic scheduling software
c. Through a dedicated employee scheduling and shift management software
9-Do you use technology for financial management and reporting?
a. No, we do not use technology for financial management and reporting
b. Yes, we use a spreadsheet or basic accounting software
c. Yes, we use a dedicated financial management and reporting software
10-How do you handle customer feedback and complaints?
a. Manually, through collecting feedback and addressing complaints in-person or by phone
b. Through an online feedback or review platform
c. Through a dedicated customer feedback and complaint management system
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