2023 Mid-Year Support Coordinator Survey

2023 Mid-Year Support Coordinator Survey
LULAC Council # / Organization*
Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Survey
Briefly describe the tasks and responsibilities you have taken on to support the Lead Coordinator.
Approximately how many hours per month do you dedicate to administrative tasks that are directly related to the program? For example, reviewing Coursera reports, contacting learners individually, planning content, etc.*
Office Hours
What is your weekly Office Hours schedule? (For example, Mondays 6-7PM)*
Do you feel hosting Office Hours once a week is enough to answer learner’s questions and concerns?*
Briefly describe how Office Hours are presented to learners. (For example, are they presented as mandatory or optional, structured with themes or open to topics presented by learners, etc.)*
What are the strongest components of how you present Office Hours?*
Are there any challenges you have encountered regarding the Office Hours component of the program? What actions were taken to address these challenges? What are some lessons learned?*
Areas of Need
What are some of the top areas of concern learners communicate during Office Hours?*
Are there any other areas of need you have identified amongst learners?*
Communication
What are some of the best practices you take to maintain open communication with learners?*
Have you encountered any challenges when communicating with learners?*
LULAC Institute Support
How can LULAC Institute better support your site and learners in the future?*
Have LULAC Institute’s Office Hours been helpful to you and your team?*

YesNo
Is there anything else you would like to share with us?
Signature*

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