Policy Overview – Please initial next to each policy indicating that you have read, understand and agree. 

Initial Here* I agree to contact the office at least 48 hours in advance of any scheduled appointment to communicate any changes or cancellations. If prior notification is not given, I understand I will be charged a $75 missed appointment fee.

Initial Here*  I understand that if am running late for the appointment I will contact the ABWC team as soon as possible. If I arrive later than 15 minutes past the scheduled appointment start time, I understand the appointment will be rescheduled.  

Initial Here* I understand that training and behavior modification success is dependent upon an owner's commitment to training and management. Therefore, no refunds are provided for any services already rendered.   

Initial Here* I understand the Animal Behavior Wellness Center operates on a policy of mutual respect. Any verbally abusive language directed toward staff, in person, by phone, or via email will not be tolerated, and those responsible will be asked to seek services elsewhere.

Initial Here* I understand and agree that ABWC is a learning institution. Students, interns, and/or residents may be present in my appointment. My appointment may be scheduled with an alternate provider based on availability.
 
Initial Here* I understand and agree to abide by the AVMA guidelines to establish a Veterinary-Client-Patient-Relationship with in-person visits initially and then maintained at least annually.

Initial Here* I acknowledge that I am responsible to remit payment at the time services are rendered. Animal Behavior Wellness Center accepts cash, checks, MasterCard, Visa, AMEX and Discover credit cards. If full payment is not received by ABWC within 30 days of services rendered, finance charges shall accrue on any unpaid balance at the rate of 1.5% per month.

Initial Here* I acknowledge that all refunds will incur a 3% administration processing fee.

To avoid unnecessary health and safety risks to our clients and veterinary health care team, in-person appointments must abide by the following safety policies. Please initial beside each policy indicating you have read, understand, and agree.

Initial Here* I understand that for my safety, and for the safety of all patients and staff, patrons and their guests cannot move freely inside our clinic. I agree to wait for a staff member to escort me to and from the front door, as well as anywhere within the building.

Initial Here* I understand that only two family members are allowed in hospital with each patient. If more family members wish to be present for the consultation, they are welcome to join us via ZOOM.

Initial Here* I understand that upon arrival at ABWC, I am to park in one of the designated “Barking Spots” (located along the grassy area facing the main road) and am to call the office from my vehicle to check-in. To ensure the safety of all patrons and their pets, I am allowed to briefly walk with my pet in the grassy area for elimination purposes, but understand that I am to maintain a safe distance from other clients or tenants of the complex. I will stay near my vehicle, and return to my vehicle expeditiously so I may be easily found at the time of my appointment.

Initial Here * I understand that upon arrival, during check-in (which is completed over the phone), I will be asked questions about any symptoms of, and/or possible exposure to COVID. If I am experiencing any symptoms indicative of COVID, and/or have been exposed to COVID in the last two weeks, I will be asked to wear a mask during my appointment. If I don't have a mask, one will be provided for me.