Heavy freight such as espresso machines and large brewers which require palletization must be returned in unused condition and in original packaging.
All equipment returns will have a 20% restocking fee. Customer is responsible for all return shipping costs. If preferred, a flat fee of $300 to cover return freight shipping is available. Custom orders may not be cancelled or returned.
If you need to return a piece of commercial equipment you purchased from Visions Espresso Service, please submit this form and we will review your return within 24 hours!