Booking Notice Requirements and Fees
As per our OSHC policy:
Regular Fee Bookings:
BSC: Require at least 24 hours’ notice – $16 per session
ASC: Require at least 24 hours’ notice – $40 per session
Casual Rate Bookings:
BSC: Bookings made with less than 24 hours’ notice – $20 per session
ASC: Bookings made with less than 24 hours’ notice – $50 per session
Important Change: Weekend and Public Holiday Notice Policy (Effective January 2025)
Please note that weekends and public holiday long weekends will no longer count towards the booking or cancellation notice period. To avoid casual rate charges or full fees for late cancellations, the following deadlines apply:
Before School Care (BSC) on Monday:
Booking or cancellation emails must be received by 7:00 am Friday.
After School Care (ASC) on Monday:
Booking or cancellation emails must be received by 2:30 pm Friday.
If a public holiday falls on a Monday, the above Friday deadlines also apply for any Tuesday bookings or cancellations.
If a public holiday falls on a Friday, notice for any Monday bookings or cancellations must be given by Thursday at the corresponding times (7:00 am for BSC, 2:30 pm for ASC).
Emails received after these times will result in casual booking fees or full session fees for late cancellations, in line with our policy.
Cancellations
To avoid being charged for unused bookings, the following cancellation notice periods apply:
BSC and ASC: Require at least 24 hours’ notice for cancellations.
VACATION CARE: Requires at least 48 hours’ notice for cancellations.
For Monday bookings, the following cancellation deadlines apply:
Before School Care (BSC) on Monday:
Cancellation emails must be received by 7:00 am Friday.
After School Care (ASC) on Monday:
Cancellation emails must be received by 2:30 pm Friday.
Vacation Care (VAC) on Monday:
Cancellation emails must be received by 7:00 am Thursday.
Important: If a public holiday falls on a Monday, the 48-hour notice for Vacation Care on Tuesday also applies from the prior Thursday. Similarly, if a public holiday falls on a Friday, notice for Monday Vacation Care cancellations must be provided by Wednesday morning to meet the 48-hour requirement.
Cancellations made with less notice will incur the full session or day fee.
Weekends and public holiday long weekends do not count towards the 24 or 48-hour cancellation notice period.