Satisfaction Survey
At Baldwin LightStream we take great pride in our work and want to make sure that you are completely satisfied with our service. In order for us to serve you better, we are asking that you take a few minutes to answer the questions below regarding your recent installation experience with our company. This questionnaire should only take about 5 minutes. Your response will help us provide you with continued superior customer service.
Name
*
First Name
Last Name
Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Email
example@example.com
Date of Service Installation
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Which of the following services did you recent have installed?
Internet
Video
Phone
Arlo
Back
Next
Who was your Customer Sales & Service Representative?
How would you rate your experience with the Baldwin LightStream Customer Sales & Service Representative on each of the following:
*
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Not Applicable
Friendliness
Knowledge of Products
Responsiveness to the questions and needs
Please rate how successful the CSSR was at finding the service that best fit your needs?
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Did the CSSR discuss any of the following additional services that are offered by Baldwin LightStream?
*
Rows
No
Yes
Want More Info
1 Gig Internet
NimBL IQ App for Provided Router
Streaming with NimBL Live TV
Premium Channel Upgrades
Arlo Home Security Cameras
Military/1st Responder or Senior Discount
Did the CSSR explain:
*
Rows
No
Yes
Don't Recall
Recurring Charges
Non-Recurring Charges
Back
Next
Who was your Service Technician?
During your Service Install, did the Baldwin LightStream technician:
*
Rows
No
Yes
Not Applicable
Identify their self when he arrived at your home?
Offer to remove their boots or put on booties before entering your home?
Review what services/products they would be installing?
Show you how to use your services?
Leave the area they worked in as clean and organized as he found it?
Complete the installation in a timely manner?
How would you rate your experience with the Baldwin LightStream technician on each of the following:
*
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Not Applicable
Friendliness
Knowledge of Products
Professional Appearance
Respect of Your Home
Did the technician arrive in the scheduled arrival slot?
No
Yes
Did the technician discuss any of the following additional services that are offered by Baldwin LightStream?
*
Rows
No
Yes
Want More Info
1 Gig Internet
NimBL IQ App for Provided Router
Streaming with NimBL Live TV
Premium Channel Upgrades
Arlo Home Security Cameras
Military/1st Responder or Senior Discount
Back
Next
How likely are you to recommend Baldwin LightStream to a family member, friend or work associate?
Very likely
Likely
Not likely
Overall, how satisfied are you with your total experience with Baldwin LightStream?
Dissatisfied
1
2
3
4
Completely Satisfied
5
1 is Dissatisfied, 5 is Completely Satisfied
Submit
Should be Empty: