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Credit and Return Policy

20% restocking fee for all return accommodations.
Custom items cannot be returned.
Tillman will not be responsible for returned product freight expense (unless product is defective, or incorrect product shipped).
Credit will be issued only after inspection of returned product.
20% restock will be applied for refused or undeliverable orders.
For customers with overstock:
- Tillman does not accept returns on merchandise more than one year after the purchase date.
- Discontinued items cannot be returned.
- Custom items cannot be returned.
- Product must be in resalable condition.

Damage and Shipment Shortage Reporting Policy

All damage or short shipments must be reported to Tillman within 5 business days of receipt by noting it on the bill of lading or delivery receipt or by contacting the Tillman Customer Service Department by phone or email. After 5 business days of receipt, Tillman is released from responsibility for goods damaged or lost in transit. Damage or shortage claims made more than 5 business days after receipt will not be honored.

Do you have remaining questions regarding Tillman's Return, Credit, Damage Reporting or Shipment Shortage policies?

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