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  • Credit and Return Policy

    • 20% restocking fee for all return accommodations.
    • Custom items cannot be returned.
    • Tillman will not be responsible for returned product freight expense (unless product is defective, or incorrect product shipped).
    • Credit will be issued only after inspection of returned product.
    • 20% restock will be applied for refused or undeliverable orders.
    • For customers with overstock:
      • Tillman does not accept returns on merchandise more than one year after the purchase date.
      • Discontinued items cannot be returned.
      • Custom items cannot be returned.
      • Product must be in resalable condition.

    Damage and Shipment Shortage Reporting Policy

    All damage or short shipments must be reported to Tillman within 5 business days of receipt by noting it on the bill of lading or delivery receipt or by contacting the Tillman Customer Service Department by phone or email. After 5 business days of receipt, Tillman is released from responsibility for goods damaged or lost in transit. Damage or shortage claims made more than 5 business days after receipt will not be honored.

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