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Welcome
We would love to hear your thoughts and feedback on how we can improve your experience!
29
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1
Responses are Anonymous
We want you to feel comfortable to answer honestly!
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2
I receive treatment at the following clinic(s)/site(s): choose all that apply
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Bend
Redmond
Prineville
Teletherapy
In home
School
Skilled Nursing Facility
Treehouse Therapies
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3
Length of treatment at Redmond Speech and Language
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Less than 6 months
6 months - 1 year
1 year -2 years
More than 2 years
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4
The clinic works with me to schedule appointments at convenient times.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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5
Who is your therapist?
*
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If you’ve seen more than one therapist, who do you see regularly at this time?
Anna
Angie
Bekah
Beth
Christina
Kim
Kris
Lauren
Malyne
Mariella
Sidney
Tracy
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6
I am seen promptly when I arrived for treatment.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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7
My privacy is respected during my therapy care.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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8
Our therapist builds rapport, trust, and connection with me/my child.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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9
During therapy visits, my/my child's therapist listens carefully to me.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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10
My/my child's therapist understands my problem/condition/concerns.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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11
During therapy visits, my/my child's therapist explains evaluation results/therapy goals in a way that is easy to understand.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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12
My therapist gives me/my child homework instructions that are helpful and clear.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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13
My/my child's therapist provides person-centered and family-centered care.
For example, I participate in the decisions about my/my child's goals and treatment. My values and beliefs for my/my child’s care are respected.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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14
Treatment has been effective for me/my child.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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15
I would recommend my/my child’s therapist to a friend.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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16
Any additional comments about your experience with your/your child's therapist.
Anything specific we are doing well and/or ways to improve our therapy services
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17
The office staff are courteous.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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18
The office staff are knowledgeable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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19
The office staff are effective communicators.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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20
I feel confident in the office staff’s ability to help me with my questions.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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21
The office staff show empathy toward my questions/concerns.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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22
I would recommend Redmond Speech and Language Clinic to a friend.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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23
What can our employees do to get a 10/10 service score?
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24
Any additional comments about your experience with our office staff?
Anything specific we are doing well and/or ways to improve our front office support?
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25
The clinic environment is welcoming and comfortable
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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26
The clinic environment is clean and neat
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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27
Any additional comments about the clinic environment?
Anything specific we are doing well and/or ways to improve your experience in our clinic during your visit?
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28
May we use any part of your testimony in future marketing?
YES
NO
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29
Would you like us to contact you for specific questions/concerns?**
If so, please provide contact information for us to reach you. **By providing contact info, your previous answers will no longer be anonymous.
Name
Email
Phone Number
Brief Description of Concern
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