Please read the following terms and policies. When you have read them please fill out and sign and email it back to caroline@metapsychotherapy.com before your scheduled appointment.
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Payment Terms:
To secure and confirm your appointment, payment is to be received 24 hours before the session via Direct Transfer: BSB: A/C:
Bank Account Details
PayPal: https://paypal.me/MetaPschotherapy?country.x=AU&locale.x=en_AU
Direct Bank Transfer
ANZ bank.
Account Name: C Shahbaz
BSB No: 013427
Account No.: 150002925
For international bank transfers
SWIFT CODE:
ANZBAU3M
Bank Address
110 Acland Street,
St. Kilda, Victoria, 3182
Intake Forms:
Ø To avoid our initial session time being taken up by form filling, please take a minute to complete the intake form 24 hours before the session.
Record keeping policy
My record system & software meets the privacy requirements for sensitive information according to the Australian Psychological Societies guidelines and standards for e-records and is compliant with the Commonwealth Privacy Act (199). My E-records are kept password protected and securely; only persons with passwords to clients' e-records identifiers can access their records. Records maintained include the following information:
Ø Intake / Administration including: demographic information, release of information forms, referral letters/reports from other professionals, how services are delivered (face-to-face, online), fees paid, and outstanding
Ø Clinical Notes including: Dates/times of appointments, client history, any assessments/reports/tests. Any reports that have been written including letters to other healthcare providers.
Ø Treatment Plan including: Diagnosis, case formulation, risk management plans, response to treatment, and actions taken when required to enact the management of risk.
Appointment Changes, Cancellations, & Lateness Policies:
Ø I am happy to change appointment times at any time up until 24 hours before our scheduled appointment however if less than 24 hours notice is given, a full session fee will be charged.
Ø Unfortunately, non-attendance will also be charged the full session fee. Medical emergencies are an exception.
Ø I understand lateness sometimes occurs, however, as there are often clients booked in back to back, lost time will be forfeited. Clients can instead enjoy the session within the time remaining.
Confidentiality & Privacy:
Ø You have the right to confidentiality and privacy. You can feel assured as a therapist I am morally and legally bound by a duty of care. Essentially, that means I am not permitted to reveal any aspect of our interactions to anyone.
Ø In couple and family therapy where multiple others are involved, I will encourage you to share information within boundaries of safety and transparency to facilitate healthy conversations.
Ø There is, however, an exception to that rule. If I feel you are at risk of harm to yourself or others, I may need to break confidentiality and access further support.
Ø To be clear, please understand your confidentiality is about me not being permitted to divulge anything that is said or done during our sessions. Privacy, on the other hand, is about you and your right to not divulge anything you don't want to. You have the right to both.