Returns & Exchanges

Returns & Exchanges

Start your return/exchange request here.
Important things to know about returns & exchanges:
- Please return or exchange within 30 days of receiving your original order. For returns outside this 30 day window, please contact us via the contact page.
- All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Please Ensure that any items returned are in the condition it was received. Products with stains, makeup marks, no hygiene stickers or removed tags may be rejected.
- The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
- We are not responsible for any items that are returned to us by mistake.
  Timeframe: You should allow up to 30 days to process an exchange. It can take up to 7 business days for your return to arrive at our warehouse, a further 5 business days to process and a further 5-10 business days for postage. For refunds please allow up to 10 business days for the funds to show in your account.
- The following items are non-returnable:
  - Underwear/Swimwear/Face Masks – Returns are not available for these products due to hygienic reasons
  - Sale Items/Mystery Boxes – These are final sale items, returns are not applicable.
  - Custom/customised Products (indicated on the product page) – These are final sale items, returns are not applicable.
  - Headwear - Returns are not available due to hygienic reasons.

Step 1: Order Details
Order Number*
From your order confirmation. Typically starts with a hash (#) symbol, ie: #AB1234
Brand
Name*

First NameLast Name
Order Email*
example@example.com
Phone Number*

Step 2: Product Details
Please give a full description of the products you are returning and quantities (if more than one). Please make sure to include the Product Name, Type of Product & Colour.*
What is the reason for return?*

Don't want it any moreDoesn’t fitDoesn’t suit meIncorrect itemParcel damagedPoor quality / FaultyOrdered more than one size
What do you want to exchange for?
For example XYZ Product - Size Small - Quantity 1
Please provide more information about the reason for your return*
Please Upload A Photo to help us assess this return.

We require more information to help us process this return for you. Please upload a clear photo of the product and the issues you are experiencing. Multiple photos can help, a larger product photo and then a close-up detail etc.
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Step 3: Last Steps
Please click the Submit button below to submit your returns request. Before you do here are a few final notes:

Please note we do not offer free returns back into our warehouse unless stated on the store. Howeever once your return is processed, the exchanges back to you are free.

We will contact you back using the following information:

Email: {orderEmail}

Phone: {phone}

Click Submit now to send your returns request.
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Returns & Exchanges

Step 1: Order Details

Step 2: Product Details

Step 3: Last Steps