Return/Refund Request Form
You MUST complete this before and agent will review your request!
Name
*
First Name
Last Name
Email Address
*
Primary Email Address
Secondary Method of Contact
Order ID
*
See Confirmation Email and enter in ONLY the numbers after DR
Has it been less than 14 days since your order was delivered?
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Returns over 14 Days are not refunded!
Is this a custom-made order?
*
Custom-Made or Personalized Orders cannot be returned or refunded!
Are you aware there is a re-stocking fee of 17% for returns?
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Please be advised that you checked off that you had reviewed our sales terms and conditions prior to check out!
Is the item you wish to return part of our Free Return Program?
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Please locate the LAST bullet point of the 'Specifications' on the product page for the item you're trying to return.
2. Please Select The Reason For Return
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Sizing Issue - Too Big or Too Small
Item Damaged Upon Arrival
Shipping Time Was Exceeded
The Item I Received Was Not Like The Pictures on The Site
The item shows as 'Delivered' but the item is lost!
I Don't Have a reason - I Want To Return for Refund.
Other
3. If you are returning for a sizing issue, a damaged item, or an item you feel was misrepresented, you will be required to provide photo evidence of such. For sizing issues, you must take pictures of close up measurements that conflict with the size guide provided for this item. ALL pictures must include the shipping label. Are you willing and able to do this?
*
Please Select
YES
NO
Photo evidence is required as outlined in our return/refund policy and also in the cart check out agreement. If you are not willing to provide photo evidence, please do not continue, as your return/refund request will be denied under all circumstances.
4. Yes-No - If the item(s) you ordered is not part of our Free Return Program and you are responsible for shipping costs back to one of our international warehouses, are you willing to do this?
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Yes
No
Other
5. Yes-No - Please read the following information and then indicate whether you have reviewed it; We do not refund for missed shipping dates unless your order was more than 90 days late. If it is more than 90 days late, an investigation with be launched to try to locate your item and if your item is then delivered to you, there will be no refund. Have you reviewed this?
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Yes
No
Other
6. Yes-No - If you are unable to locate your order after it's been delivered, we do not refund items marked as 'Delivered' under any circumstance. If your item was sent to the wrong address due to an error on your part while inputting the address, we will not provide a refund, as it is your sole responsibility to enter in your address fully and correctly. Or if your order was placed somewhere and stolen, it's your responsibility to arrange with your Country's postal company prior to delivery to hold the package or make alternative arrangements for delivery. Do you acknowledge you have read and understand this part of our return policy?
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Yes
No
Other
7. Having Reviewed All The Information Above, do you still wish to have a Return/Refund agent contact you VIA email to proceed with the return?
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An agent will email you back within 72 hours - Please keep an eye out in your SPAM and similar folders. If you want to ensure you see our email, please add getsupport@shopdrestiny.com to your Safe Senders List!
8. If a refund is approved by an agent, you will not receive the refund until the item has been scanned back into our warehouse and inspected. Once the item has been scanned into our system and inspected, you will get a notification of the refund, however it could take an additional 5–7 days for your bank or creditor to process the request. You will receive back the full amount you paid minus the 17% re-stocking fee. Do you understand the return/refund process?
*
We will not issue any refunds prior to getting the original item back under any circumstances.
9. Please leave any other information you feel is important for the agent who will be helping you.
Any information might be helpful, so please make sure you leave detailed information about your request!
10. Please upload photo evidence of size chart errors, damaged goods, or misrepresented items. For sizing issues, please show ONLY those measurements on the size guide. For Example; If the size guide shows the length as 62 cm - Please show a close up photo including the shipping label showing that the length is in fact not 62 cm. Continue for all incorrect measurements.
Browse Files
Please be advised that errors of 2-3 cm are acceptable and do not qualify as a measuring error!
Cancel
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11. Please Check Off All Those That Apply;
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Checkbox
I have reviewed the return/refund policy?
Prior to checking out, I reviewed the terms & conditions of the sale.
I measured prior to placing an order and did NOT order my normal size out of habit.
You understand that in order to qualify for a return/refund, you MUST complete this form and submit it.
Submit
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