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Notice of HIPAA Privacy Practices
THIS NOTICE DESCRIBES HOW WE MAY ACCESS HEALTH INFORMATION ABOUT YOU AND HOW THAT INFORMATION MAY BE USED. PLEASE REVIEW IT CAREFULLY.
Entities and Individuals Covered by this Notice
NuvoAir offers virtual-first health care services (the “NuvoAir Service”). For purposes of this notice (this “Notice”), when you apply for or participate in the NuvoAir Service or call us directly, we refer to this as using our “Health Care Services.” When you use our Health Care Services, NuvoAir, its health coaches, and its other health care providers (“we” or “us”) provide you with health care. This joint Notice describes the information privacy practices that each of the following people, entities, and sites will follow: Any health care provider who provides services to you from NuvoAir’s locations, whether physical or online, including health coaches, respiratory therapists, nurses, and others; All departments and units of our organization; and Our employees, contractors, and volunteers, including those at regional support offices and affiliates. These people, entities, and sites may share health information with each other for treatment, payment, or health care operations purposes described in this Notice. In addition, we also use and share your information for other reasons as allowed and required by law. Your doctor and your health care providers other than us may have different practices or notices about their use and sharing of health information in their own offices or clinics. If you have any questions about this Notice, you may contact us in any of the manners described at the end of this Notice. We will gladly explain this Notice to you or your family member.
Information Covered by this Notice
Our Commitment to Your Privacy
We understand that health information about you is private and personal. We are dedicated to maintaining the privacy and integrity of the PHI that we receive from you as part of your application for or participation in the NuvoAir Service. We are required by law to maintain the privacy of your PHI and to provide you with notice of our legal duties and privacy practices related to that information. When we use or disclose your PHI, we are required to abide by the terms of this Notice (or any other Notice in effect at the time of the use or disclosure).
How We May Use and Disclose Protected Health Information About You
We are required to maintain the confidentiality of your PHI, and we have implemented policies, procedures, and other safeguards to help protect your PHI from improper use and disclosure. We protect your PHI in accordance with HIPAA and all other applicable laws and regulations. Where an applicable state law or any other applicable law or regulation requires more protection for your PHI than HIPAA, we comply with that law or regulation as well. Below, we describe different ways that we may use your PHI amongst ourselves and disclose your PHI to other persons and entities. We have not listed every possible use or disclosure in the list below, but all of the ways that may use and disclose PHI fall within one of the categories below. As we describe below, some uses and disclosures will require your specific authorization. The amount of PHI that we may legally use or disclose without your written permission will vary based on the circumstances, including the intended purpose of the use or disclosure. Sometimes we may only need to use or disclose a limited amount of PHI, such as to send you a reminder or to confirm your health insurance coverage. At other times, we may need to use or disclose more PHI, such as when a doctor required that information for medical treatment. The list below includes examples of ways that we may disclose PHI about you without a written authorization from you.
Additional Special Situations That Do Not Require Your Authorization
The following categories describe some additional circumstances in which we may use or disclose your PHI without your authorization.
Situations That Do Require Your Authorization
If we need to use your PHI for reasons that have not been described in the sections above, we will obtain your written permission, which is referred to as a written “authorization.” If you authorize us to use or disclose PHI about you, you may revoke that authorization in writing at any time. If you revoke your authorization, we will no longer use or disclose PHI about you for the reasons stated in that written authorization, except to the extent we have already acted in reliance on your authorization. Any revocation of an authorization applies only to what you or your representative had authorized and does not apply to the situations above where we are permitted to use or disclose PHI about you without an authorization. You understand that we are unable to take back any disclosures that we have already made with your permission and that we are required to retain our records of the care we provide to you. Examples of typical disclosures that require your authorization include:
Your Rights Regarding Your PHI
You have the following rights regarding PHI that we maintain about you. You may contact us to obtain additional information and instructions for exercising these rights in any of the manners described at the end of this Notice.
To the extent required by law, when using or disclosing your PHI or when requesting your PHI from another covered entity, we will make reasonable efforts not to use, disclose, or request more than the minimum amount of PHI necessary to accomplish the intended purpose of the use, disclosure, or request, taking into consideration practical and technological limitations.
Changes to this Notice
This Notice describes how we may access health information about you in compliance with HIPAA and how that information may be used in compliance with HIPAA. We may prospectively change the terms of this Notice from time to time, but we may not change this Notice in a way that would violate HIPAA. Changes will apply to PHI that we currently maintain as well as new PHI that we receive after the change occurs. We will post the new Notice on our website. To receive a paper copy of any revised Notice from us, you may contact us in any of the manners described at the end of this Notice.
Concerns or Complaints
If you desire further information about your privacy rights, if you are concerned that we have violated your privacy rights, or if you disagree with a decision that we made about access to your PHI, you may contact our Privacy Officer in any of the manners described at the end of this Notice. You also may send a written complaint to the U.S. Department of Health and Human Services, Office of Civil Rights, and we can provide you with the office’s current address. We will not take any action against you for filing a complaint.
How to Contact Us
If you would like more information about your privacy rights, please email DPO@nuvoair.com. Please direct any written requests to NuvoAir at:NuvoAir US Inc.,
Attn: Privacy Officer
50 Milk St., 16th floor
Boston, MA 02109Version Effective: October 2, 2023