Call Out / Sick Days / Days Off Requests
Southern Arizona Home Care is dedicated to making sure that our client/client's care, are our main concern. We are aware that there will be occasions in which a caregiver will be unable to meet their scheduled obligation to the client, and we encourage you to take time if you are sick so as not to pass illness on to our clients. Please follow our call-out policy closely. Failure to follow the company call-out procedure and policy could result in written warnings and/or termination of the caregiver. If for any reason you cannot make it to your scheduled shift you MUST call into the office or call the emergency after hour's line four (4) hours or more ahead of time so that we have adequate time to cover your shift and inform the client. A text message does not count as notice. You must speak to a real person. It is your job to cover your shift. Work with your team supervisor and teammates for your client and see who can cover you. If no one can cover you, another team will be contacted, which could result in your team losing that client's hours long term.
Do NOT wait until the last minute!
You may inform the client yourself, but it is your first duty as the caregiver to inform the office or the on-call staffing coordinator of your intent not to be at work. It is your responsibility to call-out for your shift. Do not have another individual call-out for you. This is not acceptable and can result in a written warning for improper procedure. Written excuses will be required in most call-out situations. Your on-call staffing coordinator will inform you if a written excuse will be needed. Failure to show up for your scheduled shift without following the call-out procedure above can result in immediate termination. If you are terminated be advised that your unemployment benefits may be denied due to the violation of your policy on attendance. Be considerate of your client and supervisor when you are not going to be at work. Do not miss work without calling out, this is not acceptable. It will be documented as a no call / no show. This will result in Termination from our company. Note: All Violations could result in termination and unemployment benefits may be denied due to these violations of our policy and procedures. Received and will abide by the above policy of Southern Arizona Home Care: