Appointments

Office visits are by appointment only. You may be asked about the reason for your visit. This helps us schedule the doctor's time more efficiently. Please arrive 5 minutes early for your appointment to check in with any insurance cards and for necessary tests to be run. Patients who are 5 minutes late for any appointment will be asked to reschedule. Remember to bring a list of your prescriptions, over-the-counter medicines, vitamins, and supplements to each office visit. This will enable your doctor to review the medications at each visit. Please bring all your eyewear including contacts, sunglasses, computer glasses, reading glasses, and distance glasses.

Cancellations

We would like to thank you for being a patient in our office. We value all of our patients and strive to provide the best vision care possible in the most comfortable setting. Please understand that when we schedule your appointment, we are reserving time for your particular needs. We will try to call/text one day ahead and remind you of your appointment; however, it is your responsibility to keep a record of your appointment and to arrive on time. We know that your time is valuable. When your appointment is made, a room is reserved, your records are prepared, and special instruments are readied for your visit. There will be a fee of $25 for appointments canceled without proper notice. *CenCal patients will not be charged missed appointment fees, however, due to CenCal policy, patients may be discharged for the first missed or untimely canceled appointments.

Missed Appointments (Non-Canceled)

We understand that occasional missed appointments can occur for a variety of reasons. When you miss an appointment without canceling, someone else who could have been seen in your place is delayed unnecessarily. Excessive tardiness to appointments will be deemed a missed appointment due to the doctor's inability to treat you. We track missed (non-canceled) appointments. A “No Show/Late Cancellation” is defined as missing an appointment without canceling at least 24 hours before the scheduled appointment time. There will be a $25 charge for the first appointment missed or canceled without proper notice, $50 for the second, and discharge from the practice upon the 3rd. Insurance will not cover charges for no show/late or late cancellation fees. No refunds will be given.

Updated 01/02/2024

A new, highly sophisticated instrument allows us to provide a more thorough medical analysis of your eyes. Our fundus camera takes a digital photograph of each eye. This device can assist us in the early detection and management of glaucoma, diabetes, and other retinal diseases. 

We strongly recommend that all of our patients receive a photograph of their eyes once per year. It is especially important for people who have:

Headaches
Spots or flashing lights
Family or personal history of high blood pressure
Circulatory problems
Family or personal history of diabetes
A strong eyeglass prescription
Family or personal history of glaucoma
History of choroidal nevus (freckle)
There is an additional out-of-pocket charge of $39.00 for this exam.

Updated 01/02/2024

NOTICE OF PRIVACY PRACTICES

Contact Person: Office Manager

Central Coast Optometric Center

800 Quintana Rd., Ste 1D

Morro Bay, CA 93442

Phone: 805-772-6166

Email: frontdesk@ccoptometric.com

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We respect our legal obligation to keep health information that identifies you private. We are obligated by law to give you notice of our privacy practices. This notice describes how we protect your health information and what rights you have regarding it. 

YOUR RIGHTS

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee. 

Ask us to correct your medical record. You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say "no" to your request, but we'll tell you why in writing within 60 days.

Request confidential communications. You can ask us to contact you in a specific way (for example, by home or office phone) or to send mail to a different address. We will say "yes" to all reasonable requests. 

Ask us to limit what we use or share. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information. 

Get a list of those with whom we've shared information. You can ask for a list (accounting) of the times we've shared your health information for six (6) years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, health care operations, and certain other disclosures (such as any you asked us to make).

Get a copy of this privacy notice. You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. 

Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. 

File a complaint if you feel your rights are violated. You can complain if you feel we have violated your rights by contacting us at the number listed above. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Ave, S.W. Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/what-to-expect/index.html. We will not retaliate against you for filing a complaint.

YOUR CHOICES

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to 1) Share information with your family, close friends, or others involved in your care. 2) Share information in a disaster relief situation. 3) Include your information in a hospital directory.

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety. 

In these cases we never share your information unless you give us written permission: 1) Marketing purposes 2) Sale of your information 3) Fundraising - We may contact you for fundraising efforts, but you can tell us not to contact you again. 

OUR USES AND DISCLOSURES

How do we typically use or share your health information? We typically use or share your health information in the following ways: 1) Treat you. We can use your health information and share it with other professionals who are treating you. 2) Run our organization. We can use and share your health information to run our practice, improve your care, and contact you when necessary. 3) Bill for your services. We can use and share your information to bill and get payment from health plans or other entities.

We are allowed or required to share your information in other ways - usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html

Help with public health and safety issues. We can share health information about you for certain situations such as: 1) Preventing disease. 2) Helping with product recalls. 3) Reporting adverse reactions to medications. 4) Reporting suspected abuse, neglect, or domestic violence. 5) Preventing or reducing a serious threat to anyone's health or safety. 

Do research. We can use or share your information for health research.

Comply with the law. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. 

Work with a medical examiner or funeral director. We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers' compensation, law enforcement, and other government requests. We can use or share health information about you: 1) For workers' compensation claims. 2) For law enforcement purposes or with a law enforcement official. 3) With health oversight agencies for activities authorized by law. 4) For special government functions such as military, national security, and presidential protective services.

Respond to lawsuits and legal actions. We can share health information about you in response to a court or administrative order, or in response to a subpoena. 

OUR RESPONSIBILITIES

1) We are required by law to maintain the privacy and security of your protected health information. 2) We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. 3) We must follow the duties and privacy practices described in this notice and give you a copy of it. 4) We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. 5) For more information see: https://www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html 

We can change the terms of this notice, and the changes will applied to all information we have about you. The new notice will be available, upon request, in our office.

APPOINTMENT REMINDERS

We may call or write to remind you of scheduled appointments, or that it is time to make a routine appointment. We may also call or write to notify you of other treatments or services available at our office that might help you. 

OUR NOTICE OF PRIVACY PRACTICES

By law, we must abide by the terms of this Notice of Privacy Practices until we choose to change it. We reserve the right to change this notice at any time as allowed by law. If we change this Notice, the new privacy practices will apply to your health information that we already have as well as to such information that we may generate in the future. If we change our Notice of Privacy Practices, we will post the new one in our office and have copies available in our office. 

COMPLAINTS

If you think that we have not properly respected the privacy of your health information, you are free to complain to us or the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you if you make a complaint. If you want to complain to us, send a written complaint to the office contact person shown at the address, fax, or e-mail shown at the beginning of this Notice. If you prefer, you can discuss your complaint in person or by phone. 

FOR MORE INFORMATION

If you want more information about our privacy practices, call or visit the office contact person at the address or phone number shown at the beginning of this Notice. 

Welcome to Central Coast Optometric Center.

Payment is due in full at the time of your visit, including insurance deductibles and co-payments. A deposit of 50% is required for all optical materials and contact lenses. Missed Appointments/Untimely Cancellations will be charged at the full insurance rate. All letters or forms that need to be filled out will be billed at a rate of $100.00 per hour. Balances that are 30 days overdue will be charged an interest of 1.5% per month.

If you do not have insurance coverage, we expect payment at the time of your visit. Payment arrangements may be made for emergencies.

We are participating providers of the insurance carriers listed below and will bill the insurance directly. We will do all we can to help you with your insurance billing needs; however, your insurance coverage is based on a contract between you and your insurance carrier. It is your responsibility to understand what type of benefits you have and to fulfill any responsibilities or requirements set by your insurance carrier.

• Anthem Blue Cross of California HMO (referral from Primary Care Provider)
• Anthem Blue Cross PPO (referral from Primary Care Provider)
• Blue Shield of California HMO (referral from Primary Care Provider)
• Blue Shield PPO (medical conditions only)
• CCPN with a referral (Aetna HMO, United Health Care,) - only routine
• Cigna Vision (VSP not EyeMed)
• Lions Club (referral)
• CenCal Health
• Medicare 
• Imperial Health Plan of California (VSP for Vision)
• Alignment (VSP for Vision)
• TRICARE/TriWest
• Principal Vision
• Vision Service Plan (VSP)

Medicare Part B will pay 80 percent of the approved dollar amount. The patient is responsible for 20 percent of the approved dollar amount. Medicare Part B has a yearly deductible ($283 in 2026). Not all services are covered by Medicare; for example, the refraction (glasses measurement) is not a covered expense; therefore, you will be responsible for this service.

Prescription Recheck Policy

If you are having difficulty with a prescription issued by Central Coast Optometric Center, one recheck will be provided for a period of 90 days from the exam date.  Please call/text to schedule the recheck appointment.

Costs associated with changes other than the prescription recheck (i.e., outside the 90-day recheck window, new medical concerns, concerns about glasses or contact lenses purchased outside our clinic, etc.) will be charged at our usual office visit rates.

What is included in a recheck appointment?

A recheck will involve trial framing or presenting the prescribed lens power via phoropter to the patient to confirm whether the prescription is correct and expected visual acuity is achieved.  Evaluation of glasses purchased elsewhere is not included in a recheck and will be billed as an additional service. 

If your trial-framed/phoropter viewed prescription as originally issued is acceptable to you, then no prescription change will be issued.  Most often, prescription issues are the result of improperly measured/fitted glasses from outside sources (i.e., online) rather than a lens power issue.

If a prescription change is found

We will remake eyeglass lenses and exchange contact lenses purchased from our clinic at no charge within 90 days of the original exam. Certain exclusions apply (such as fluctuating vision due to dry eye or diabetic symptoms).

For products purchased elsewhere, this is a matter between you and that retailer; please verify they will honor prescription changes before making your purchase.

Thank you for allowing our doctors and staff to assist you with your vision and health needs. We appreciate your business.

Updated 01/02/2026