Anti-Red Tape Authority (ARTA) Client Satisfaction Measurement (CSM) Prescribed Form

PSA Approval: ARTA- 2242-3

External Services

 

HELP US SERVE YOU BETTER!

 

The Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

Informed Consent:
As part of Government's initiative to deepen citizen's participation in government processes, particularly in the delivery of products and/or services of the TOURISM PROMOTIONS BOARD (TPB). We would appreciate if you could spare a few minutes of your time to participate in our survey. Your insights will greatly help TPB improve its product and/or service delivery and meet your expectations to serve you better in the future.

Please be assured that all answers provided will be kept in strict confidentiality.
Any information that is obtained in connection with this study and that can be identified with you will remain confidential and will be disclosed only with your permission. By filling out the measurement form, you are giving consent to TPB to process all the provided information. As the data subject, you have the right to access and ask for changing or deleting your personal data, which will be kept by TPB.

If you agree to the provisions stated above, please tick the checkbox below:

By ticking the checkbox above, you are granting permission to TPB (or agents acting on its behalf) that directed you to this survey to receive the results of this evaluation and all information included herein.

INSTRUCTIONS: Click the bullet corresponding to your answer to the Citizen’s Charter (CC) Questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.