Terms and Conditions
These Terms and Conditions govern snowmaking services provided by Iceman LLC (“Company”). By signing below, the customer (“Customer”) agrees to the following:
1. Cancellations and Refunds
Customer Cancellations:
Cancellation requests must be submitted in writing to snow@myiceman.com at least 36 hours prior to the scheduled event date. No refunds will be issued for customer cancellations. Instead, the Customer may reschedule the event for another date within the same Iceman Snow Season, which runs from November 1 (year of original scheduled date) through March 31 (of the following year). Rescheduled dates are subject to availability.
Company Cancellations:
Iceman LLC reserves the right to cancel any event, including on the day of the event, due to dangerous or extreme weather conditions, severe equipment failures, or other circumstances beyond the Company’s reasonable control. If Iceman LLC cancels the event, the Customer will receive a full refund, issued promptly.
2. Refund Policy
Refunds will only be provided in the event of a cancellation made by Iceman LLC, as stated above. No other refunds will be granted.
3. Hold Harmless / Liability
The Customer acknowledges and agrees as follows:
The Customer releases Iceman LLC, its agents, employees, and contractors from any liability for injury, damage, or loss sustained by any person or property, directly or indirectly, as a result of contact with or use of the snow or equipment provided by Iceman LLC during or after the event.
The Customer further agrees to defend, indemnify, and hold harmless Iceman LLC, its agents, employees, and contractors from any and all claims, demands, damages, or actions, whether direct or indirect, arising out of or related to the use of Iceman LLC’s products or services, except for claims resulting from the gross negligence or willful misconduct of Iceman LLC.
4. Acknowledgment
By signing below, the Customer affirms that they have read, understood, and agreed to these Terms and Conditions. The Customer further acknowledges that this agreement is legally binding and enforceable through electronic signature under applicable laws in Georgia, Florida, and Tennessee.
