Important Information
During our review, we will:
- Verify the event address using Google Maps. Additional photos may be requested to confirm site accessibility for our snowmaking equipment. A site visit may also be required.
- Confirm availability of the requested date.
Submitting this form does not create an order or contract with Iceman LLC. After reviewing your request, we will respond within 1–2 business days (Monday–Friday) with the next steps to secure our services.
Event Cancellations
Customer Cancellations:
Cancellation requests must be submitted in writing to snow@myiceman.com at least 36 hours prior to the scheduled event date. No refunds will be issued for customer cancellations. Instead, the Customer may reschedule the event for another date within the same Iceman Snow Season, which runs from November 1 (year of original scheduled date) through March 31 (of the following year). Rescheduled dates are subject to availability.
Company Cancellations:
Iceman LLC reserves the right to cancel any event, including on the day of the event, due to dangerous or extreme weather conditions, severe equipment failures, or other circumstances beyond the Company’s reasonable control. If Iceman LLC cancels the event, the Customer will receive a full refund, issued promptly.
Refunds
Refund Policy:
Refunds will only be provided in the event of a cancellation made by Iceman LLC, as stated above. No other refunds will be granted.
*Listed pricing is valid for events within the metro areas of Atlanta, GA and Jacksonville, FL. Events outside these areas may incur additional costs and are subject to availability.