Nexus

  • Nexus

  • Please use this form to submit requests for:

    • New Employee Onboardings
    • New/Replacement/Secondary Machines & Peripheral Equipment for existing employees
    • Spare Machines for Client Inventory
    • Employee Offboardings

    This form routes directly to your GO2 team. After submission, a member of our team will be in contact to review any questions and/or discuss next steps.

  • Reason for request*
  • Reason for equipment request*
  • Format: (000) 000-0000.
  • New Employee Start Date*
     - -
  • Does the new employee have a smart phone (personal or company owned)?
  • Will the new employee be accessing company data from a mobile device (either personal or company owned)?
  • Does the new employee need a computer?*
  • Date Device Needed by*
     - -
  • Date Accounts Needed by*
     - -
  • Format: (000) 000-0000.
  • Purchase New Device or Use Existing Customer Device*
  • Will the device be dropped off to GO2 for configuration?*
  • Migration of files and favorites from existing machine to new?*
  • Machine Type?*
  • Laptop Size*
  • 10-Key Keyboard needed on Laptop (only on 15" or 17" laptops)?*
  • Backlit Keyboard needed on Laptop?*
  • Touch Screen Needed?*
  • Machine specifications*
  • On-site set up OR ship to employee?*
  • Requested Shipping Speed*
  • Local Admin Rights on machine?*
  • Licensing & Software (to be assigned and installed by GO2)*
  • Microsoft Office Licensing
  • Hosted VoIP (select all that apply)*
  • Hosted VoIP Extension*

  • How to Find the MAC address and Model Number

    POLYCOM PHONES

    MAC Address:

    On the Phone: Look for a sticker with a barcode on the back of the phone. The MAC address is above the barcode.

    In the Phone Settings:  You can also find the MAC address through the phone's menu. To access the menu, press the Menu or Home button, then navigate to Settings or Status. The exact menu options may vary depending on the phone model and firmware version.

    Model Number:

    On the Phone: The model number for Polycom phones is usually on a manufacturer information label on the back of the device, either as a sticker or printed on the device. 

    In the Phone Settings: You can also find the model number and serial number for Polycom phones in the Help & Support menu by going to Menu > Help & Support > About.

     

    YEALINK PHONES:

    MAC Address & Model Number

    In the Phone Settings: Press Menu or OK > Status. Use the navigation buttons to scroll to Status and press OK to enter the menu. Look for an entries labeled MAC Address and Model Number. The exact menu options may vary depending on the phone model and firmware version.

    On the Phone: The MAC address and Model number can usually be found on the label on the back of the phone or handset.

  • Access Control

  • Peripherals / Computer Accessories Needed?*

  • Peripherals / Computer Accessories

  • External Monitors*
  • Other Peripherals / Computer Accessories (select all that apply)*
  • Printer Specifications (select all that apply)*

  • Employee Offboarding Request

  • Is this a RUSH request to be completed as soon as possible
  • Reasoning for RUSH request
  • Date Offboarding To Be Completed On*
     - -
  • What equipment is the employee in possession of? Please select all that apply*
  • Format: (000) 000-0000.
  • Will the user's device be returned to be placed in Company inventory?*
  • Licensing & Software (to be revoked/deactivated by GO2)*

  • Email Security

  • Do you need to maintain this user's email archive?*

  • Microsoft Licensing

  • After Deactivation, what would you like to do with the user's email?*

  • File Sync and Share (GO2 Connect)

  • Do you need to maintain the data in the user's Private Folder?*

  • Hosted VoIP

  • Please indicate what options the user currently has assigned to them (select all that apply)*
  • What would you like to do with the user's extension?*
  • What would you like to do with the user's DID?*
  • What would you like to do with the user's voicemail?*

  • Endpoint Backup

  • Do you wish to keep Endpoint backup on the device after the primary user is offboarded?*
  • Do you wish to maintain a copy of the device back-up for posterity?*
  • What date would you like the back-up from?*
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