• As a customer of Pacific Link Housing Limited CRN 555 012 069A, we need to know and confirm some of your details held by the Australian Government department, Services Australia (the Agency).

    We have been assessed and approved by the Agency to provide these services.

    In being approved for these services, we must comply with strict guidelines around who accesses the information and how the information is collected and stored.

    Who is eligible to use these services?

    Customers who are receiving Rent Assistance or paying rent using Centrepay can authorise us and the Agency to exchange information.

    What services are available?

    1.     Centrelink Confirmation eServices (CCeS) - Income Confirmation

    CCeS is an electronic service that allows you to authorise the Agency to provide or confirm your Centrelink details directly to/with us. This saves you having to obtain the details from Centrelink yourself to provide to us.

    How does it work?

    If you wish to use CCeS, the Agency will send your details to us electronically so we can assess your eligibility for services we provide.

    What details will the Agency send to us through CCeS?

    Only information that we need will be provided or confirmed by the Agency. This may include:

    •         name, address, concession card status, income, assets, shared care arrangements, partner status

    •         the type of pension or payment, and the amount and date paid

    •         amounts being deducted from your Centrelink payments (for example Child Support, Easypay or Centrepay), and

    •         details of any other income you have told the Agency about.

    What if some household members choose not to participate in CCeS, or don’t receive Centrelink payments?

    Household members who don’t or can’t authorise us to use CCeS will be required to provide proof of their income. This means if they receive a Centrelink payment they will need to request an income statement from Centrelink to provide to us. If they do not receive

    Centrelink payments, they will need to provide other details of their income, for example, wage slips.

    It remains the applicant or tenant’s responsibility to make sure income details of all household members are available when required.

    How will the information be used?

    The information will be used by us to assess your entitlement to services we provide such as reduced rent and ongoing eligibility for housing assistance based on our policy. 

    2.     Electronic Verification of Rent (EVoR)

    EVoR is a secure, automated process which lets us send limited information about your rent to the Agency electronically, for the 6 monthly reviews only.

    There are still things you must tell Centrelink such as:

    •         if you change your address

    •         if your relationship status changes

    •         if you start or stop sharing your accommodation

    •         if you sell or purchase real estate

    How does it work?

    Each time there is a change in your accommodation information (rent amount), the new rent amount will be updated with the Agency electronically, at 6 monthly rent reviews only.

    What details will we send to the Agency?

    We will advise the Agency of the:

    •         Customer Reference Number, name, address, date of birth, relationship status

    •         amount of rent you pay, and

    •         date you started paying the rental amount.

    How will the information be used?

    The information will be used by the Agency to assess your eligibility for and rate of Commonwealth Rent Assistance.
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  • You must clearly indicate each service you wish for this customer consent to be applied. Please circle and/or delete as appropriate.

  • 1. Centrelink Confirmation eServices - Income Confirmation

    I authorise: 

    •         Pacific Link Housing to use Centrelink Confirmation eServices to perform a Centrelink enquiry of my customer details and concession card status in order to enable the business to determine if I qualify for a concession, rebate or service.

    •         Services Australia (the Agency) to provide the results of that enquiry to Pacific Link Housing.

    I understand that:

    •         The Agency will disclose personal information to Pacific Link Housing, including my name, address, payment type, income and assets, to confirm my eligibility for relevant rebate/service.

    •         I can get proof of my circumstances/details from the Agency and provide it to Pacific Link Housing so that my eligibility for rent subsidy rebate can be determined.

    If I withdraw my consent or do not alternatively provide proof of my circumstances/details, I may not be eligible for the rebate/service provided by Pacific Link Housing.

  • 2. Electronic Verification of Rent (EVoR)

    I authorise:

    •         Pacific Link Housing to collect and use my current and future accommodation information and provide it to Services Australia (the Agency) for reassessment of my eligibility for Commonwealth Rent Assistance.

    I understand that:

    •         The information collected and used by Pacific Link Housing and provided to the Agency may include my Customer Reference Number, Family Name, Given name, date of birth, address, household rent, individual rent, and relationship status.

    •         Every time Pacific Link Housing provides information to the Agency, I will be advised in writing.

    •         I must contact the Agency myself if:

               o    I change my address

               o    My relationship status changes

               o    I start or stop sharing my accommodation with someone else

               o    purchase or sell any real estate

  • I understand that:

    •         This consent, once signed, is effective for the service/s indicated, and only for the period that I am a customer of Pacific Link Housing.

    •         Consent for EVoR and Income Confirmation, which is ongoing, may be withdrawn by me, at any time, by giving notice in writing to Pacific Link Housing or by contacting the Agency.

    •         Every time that Pacific Link Housing provides information to the Agency for EVoR, I will be advised.

    •         If I withdraw part or all of this consent in relation to Electronic Verification of Rent that I will be responsible for notifying the Agency of all future changes to my accommodation circumstances.

    •         Pacific Link Housing will maintain a record of my consent for a minimum of 2 years from the date I cease to be a customer of the Business.

    •         I will be able to obtain a written copy of the income statements the Agency provides to the Business at any time from either the Agency or Pacific Link Housing.

     

    •         I must tell the Agency if:

                  o    I change my address

                  o    My relationship status       changes

             o    I start or stop sharing my accommodation with anyone else

             o I purchase or sell any real estate
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