Late Arrivals: The course commences at 7am, any students arriving later than 30 minutes after course commencement will not be able to attend the course and will not be eligible for a refund of the course fee.
Student Cancellation: Cancellations received less than 7 business days prior to the course are not fully refunded however substitutes on same dates are welcome. If your written application to cancel your enrolment is received 3-7 business days prior to course commencement a $200 fee will apply to your total course fee. If your written application to cancel your enrolment is received 1-2 business days prior to course commencement a $500 transfer fee will apply to your total course fee.
Student request to transfer to the next course date: There is no charge to transfer your enrolment to the next available course date if your written application is received 7 days prior to course commencement. If your written application to transfer is received 3-7 business days prior to course commencement a $200 fee will apply to transferring your enrolment. If you written application to transfer is received 1-2 business days prior to course commencement a $500 transfer fee will apply.
Institute Cancellation: The Electro-Training Institute guarantees that the training and assessment will be completed by a qualified person on the date specified on the student’s confirmation. Should the Electro-Training Institute not provide the training and assessment on the specified date a full refund will be given to the student within two working days of their bank details being received in writing by the Electro-Training Institute office.
Confirmation: Full confirmation details and course instructions will be sent to you upon receipt of payment.
Please note: Venues to be confirmed upon registration. Instructors may change without notice. Electro-training institute has no affiliation with suppliers or manufacturers and therefore presents a completely unbiased factual view of the industry.
Complaints and Appeals: We welcome any feedback about the course delivery and/or content, if you have any complaints or you wish to appeal any decision made regarding your participation please view our complaints and appeals procedure on our website or contact our office for a hard copy.
Privacy Notice: Under the Data Provision Requirements 2012, Electro-Training Institute is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by Electro-Training Institute for statistical, regulatory and research purposes. Electro-Training Institute may disclose your personal information for these purposes to third parties, including
- School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
- Employer – if you are enrolled in training paid by your employer;
- Commonwealth and State or Territory government departments and authorised agencies;
- NCVER;
- Organisations conducting student surveys; and
- Researchers.
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
- Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;
- facilitating statistics and research relating to education, including surveys;
- understanding how the VET market operates, for policy, workforce planning and consumer information; and
- administering VET, including program administration, regulation, monitoring and evaluation.
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third-party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).