Anti-Red Tape (ARTA) Client Satisfaction Measurement Prescribed Form (Internal)

Anti-Red Tape Authority (ARTA) Client Satisfaction Measurement (CSM) Prescribed Form

PSA Approval: ARTA- 2242-3

Internal Services

HELP US SERVE YOU BETTER!

The Harmonized Client Satisfaction Measurement (HCSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

Informed Consent:
As part of Government's initiative to deepen citizen's participation in government processes, particularly in the delivery of products and/or services of the TOURISM PROMOTIONS BOARD (TPB). We would appreciate if you could spare a few minutes of your time to participate in our survey. Your insights will greatly help TPB improve its product and/or service delivery and meet your expectations to serve you better in the future.

Please be assured that all answers provided will be kept in strict confidentiality.
Any information that is obtained in connection with this study and that can be identified with you will remain confidential and will be disclosed only with your permission. By filling out the measurement form, you are giving consent to TPB to process all the provided information. As the data subject, you have the right to access and ask for changing or deleting your personal data, which will be kept by TPB.

If you agree to the provisions stated above, please tick the checkbox below:
By ticking the checkbox above, you are granting permission to the TPB (or agents acting on its behalf) that directed you to this survey to receive the results of this evaluation and all information included herein.

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	N/A
SQD0. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction
SQD2. The office followed the transaction's requirement and steps based on the information provided
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple
SQD4. I easily found information about my transaction from the office or its website
SQD5. I paid a reasonable amount of fees for my transaction (If service was free, mark the N/A column)
SQD6. I feel the office was fair to everyone, or "walang palakasan", during my transaction
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me

Demographic Profile: